Welcome to the message board!
Sorry to learn that you are experiencing an issue with your download. :sad:
I have just visited the Redeem feature and did not experience the issue of which you write.
To redeem your download please visit:
Topspin Paul McCartney FAQ section may be found here:
Topspin general download FAQ section may be found here:
If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:
Members who have reported issues in the past have often found success downloading with an alternate browser such as Firefox, Google Chrome, Internet Explorer, etc.
Please note, if you enter your redemption code several times in an effort to download (unsuccessfully), you will need to contact Topspin Customer Support to obtain a new code.
I hope this information helps.