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I can't redeem my download of high res audio from RAM

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7 posts

Last post 08/03/2018

Posted by calicoskych2001

      Original post

      I am trying to redeem the HIGH RESOLUTION AUDIO card that came with my RAM deluxe edition, and whenever I go to paulmccartney.com/redeem , it says: "This page does not exist. Click the link above to see something real."

      This is not the membership card. I was already a premium member. I'm talking about the Downloadable High Resolution Audio.

      Rodrigo

        Hi Topspin, that sold these, have FAQs here:

        http://support.topspinmedia.com/forums

        http://support.topspinmedia.com/categories/20022016-paul-mccartney-faqs

        Ram in particular here:

        http://support.topspinmedia.com/forums/20722832-ram-faqs

        If you do not find the answer you need the open a query ticket for a personal reply:

        https://app.topspin.net/account/help_public

        Members say they are very helpful.

        Martin

          Ro_McCartney:I am trying to redeem the HIGH RESOLUTION AUDIO card that came with my RAM deluxe edition, and whenever I go to paulmccartney.com/redeem , it says: "This page does not exist. Click the link above to see something real."

          This is not the membership card. I was already a premium member. I'm talking about the Downloadable High Resolution Audio.

          Rodrigo

          I've manage to get advice on this now.

          The problem has been noted and they are working on getting the web-site links re-established.

          Please allow 48 - 72 hrs before trying again, when it should be resolved.

          Martin

            Thanks Martin

              Ro_McCartney:I am trying to redeem the HIGH RESOLUTION AUDIO card that came with my RAM deluxe edition, and whenever I go to paulmccartney.com/redeem , it says: "This page does not exist. Click the link above to see something real."

              This is not the membership card. I was already a premium member. I'm talking about the Downloadable High Resolution Audio.

              Rodrigo

              Hi Rodrigo

              We have now got the new address for the redemption page:

              http://www.paulmccartney.com/redeem

              It should be up and running.

                Hello,

                I bought the RAM Deluxe edition, which I thought it was a work of art, but unfortunately I have not been able to download the Hi-Res version. The link didn't work, so I tried a couple more times. Now a message appears saying I have run out of downloads.

                I have contacted Topspin Media, but they haven't replied anything in two weeks.

                I am very upset about this, because it's an expensive product and the Hi-Res version is one of the main reasons for me to buy it.

                Can you help me, please?

                  Please contact webmaster@paulmccartney.com  They will be able to help you!