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Never received order from Paul's website

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Last post 20/10/2018

Posted by ClaudeFlowers

      Original post

      Is anyone else having problems with orders they've placed on this site?I placed an order on September 11. Nothing ever arrived, and I've emailed the customersupport@shop.universalmusic.com address listed on my order confirmation email several times. I've received automated responses (seen below) but never heard back.

      How long does it usually take to receive items purchased from the site? Thanks for any advice!

      Thank you for contacting Universal Music Group,

      We have received your request, and it will be processed quickly by our Customer Service team.

      We can usually respond within 48 business hours.

      We strive to provide the best service possible for each and every customer, and would like to thank you for your patience.

      Warm regards,

      Universal Music Group