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mantrashak
Learn To Fly


Joined: 13 May 2017
Posts: 2

PostPosted: 05-14-2017 06:55 PM    Post subject: Hello and help! Reply with quote

Hi, I'm Steve and have been enjoying some of the reissues.

The deluxe versions come with a card that allows access to digital downloads. It's only recently that I had the capacity available to attempt this.

A couple of days ago I downloaded the files for McCartney II and Band on the Run. Both refused to open. So I deleted them and tried again. Tried opening them in Windows 10, then using the latest versions of Winzip and 7-Zip. No joy again.

I tried McCartney II one more time and now it says I can't download any more times as I've exceeded some sort of limit. The feedback form on the website doesn't work. So I'm trying this forum to see if anyone can give me some advice on what to do next.

Any suggestions appreciated!
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oobu24
In Another World


Joined: 10 Aug 2004
Posts: 50043

PostPosted: 05-14-2017 07:53 PM    Post subject: Reply with quote

A mod will probably reply soon but in the meantime you can look for answers here:
http://maccaboard.paulmccartney.com/phpBB2/viewforum.php?f=25

I know others have had the same problems. So it probably has been addressed already.
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Triplets Love Paul
Board Admin


Joined: 09 Aug 2006
Posts: 9956
Location: USA

PostPosted: 05-15-2017 01:11 AM    Post subject: Re: Hello and help! Reply with quote

mantrashak wrote:
Hi, I'm Steve and have been enjoying some of the reissues.

The deluxe versions come with a card that allows access to digital downloads. It's only recently that I had the capacity available to attempt this.

A couple of days ago I downloaded the files for McCartney II and Band on the Run. Both refused to open. So I deleted them and tried again. Tried opening them in Windows 10, then using the latest versions of Winzip and 7-Zip. No joy again.

I tried McCartney II one more time and now it says I can't download any more times as I've exceeded some sort of limit. The feedback form on the website doesn't work. So I'm trying this forum to see if anyone can give me some advice on what to do next.

Any suggestions appreciated!


Hi Steve,

Welcome to the Maccaboard! ! Very Happy

So sorry to learn you are experiencing issues with your downloads. Sad

You may contact Topspin Customer Support for assistance here:
https://app.topspin.net/account/help_public

I hope this information helps and all is resolved swiftly!

Anita
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Nancy R
On A Strange Vacation


Joined: 01 Mar 2011
Posts: 24124
Location: Atlanta, GA

PostPosted: 05-15-2017 03:28 AM    Post subject: Reply with quote

Steve, they should open with plain old Windows Media Player once you get them downloaded. Good luck!
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mantrashak
Learn To Fly


Joined: 13 May 2017
Posts: 2

PostPosted: 05-17-2017 06:52 PM    Post subject: Reply with quote

Thanks Anita, will give them a go
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