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Tug Of War download

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17 posts

Last post 26/06/2019

Posted by randybonnette

      Original post

      Hi, I'm having trouble downloading Tug Of War, first night the site wouldn't accept my voucher as valid, now the click through just says "this page can't be displayed" is it just me or is there a problem with the site? Thanks

        Hi,

        Welcome to the message board!

        So sorry to learn you are experiencing an issue with your download. :sad:

        To redeem your download please visit:
        http://www.paulmccartney.com/redeem

        Topspin general download FAQ section may be found here:
        http://support.topspinmedia.com/hc/en-us/categories/200211043-Downloading

        If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:
        https://app.topspin.net/account/help_public

        Members who have reported issues in the past have often found success downloading with an alternate browser such as Firefox, Google Chrome, Internet Explorer, etc.

        Please note, if you enter your redemption code several times in an effort to download (unsuccessfully), you will need to contact Topspin Customer Support to obtain a new code.

        I hope this information helps.

        Anita

          I am having trouble with just one of the songs on TOW. They were supposed to reset my redemption code, but it still says "invalid." Emailed them again!

            Triplets Love Paul:Hi,

            Welcome to the message board!

            So sorry to learn you are experiencing an issue with your download. :sad:

            To redeem your download please visit:
            http://www.paulmccartney.com/redeem

            Topspin general download FAQ section may be found here:
            http://support.topspinmedia.com/hc/en-us/categories/200211043-Downloading

            If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:
            https://app.topspin.net/account/help_public

            Members who have reported issues in the past have often found success downloading with an alternate browser such as Firefox, Google Chrome, Internet Explorer, etc.

            Please note, if you enter your redemption code several times in an effort to download (unsuccessfully), you will need to contact Topspin Customer Support to obtain a new code.

            I hope this information helps.

            Anita

            I contacted Topspin as suggested above but they told me it is not theire responsibility.
            Can anyone confirm who is managing support for download issues?
            I have failure problems with some tracks for ToW and PoP!

            This is what Topspin said:
            Thanks for your email.
            For reference, Topspin is a software platform that helps artists connect with their fans and sell to them directly. This is why you see our name at the bottom of certain purchase windows, receipts and emails from Paul McCartney.
            These downloads are not being provided through Topspin and so unfortunately we are unable to help with this. Please contact webmaster@paulmccartney.com for further assistance.
            Sorry not to be able to help out more on this occasion! Thanks for your patience.
            All the best,
            Jim

              a_bluebird:I contacted Topspin as suggested above but they told me it is not theire responsibility.
              Can anyone confirm who is managing support for download issues?
              I have failure problems with some tracks for ToW and PoP!

              This is what Topspin said:
              Thanks for your email.
              For reference, Topspin is a software platform that helps artists connect with their fans and sell to them directly. This is why you see our name at the bottom of certain purchase windows, receipts and emails from Paul McCartney.
              These downloads are not being provided through Topspin and so unfortunately we are unable to help with this. Please contact webmaster@paulmccartney.com for further assistance.
              Sorry not to be able to help out more on this occasion! Thanks for your patience.
              All the best,
              Jim

              Hi,

              So sorry to learn you are experiencing issues with your downloads. :sad:

              Apparently the policy has changed. :sad: I will try to find information for you and will post here if successful.

              Just to be clear, you are experiencing issues with the downloads from your purchase of the archive deluxe editions "Pipes of Peace" and "Tug of War," correct?

              In the meantime, as suggested, please contact the webmaster at the email address provided by Topspin.

              Anita

                Triplets Love Paul:

                a_bluebird:I contacted Topspin as suggested above but they told me it is not theire responsibility.
                Can anyone confirm who is managing support for download issues?
                I have failure problems with some tracks for ToW and PoP!

                This is what Topspin said:
                Thanks for your email.
                For reference, Topspin is a software platform that helps artists connect with their fans and sell to them directly. This is why you see our name at the bottom of certain purchase windows, receipts and emails from Paul McCartney.
                These downloads are not being provided through Topspin and so unfortunately we are unable to help with this. Please contact webmaster@paulmccartney.com for further assistance.
                Sorry not to be able to help out more on this occasion! Thanks for your patience.
                All the best,
                Jim

                Hi,

                So sorry to learn you are experiencing issues with your downloads. :sad:

                Apparently the policy has changed. :sad: I will try to find information for you and will post here if successful.

                Just to be clear, you are experiencing issues with the downloads from your purchase of the archive deluxe editions "Pipes of Peace" and "Tug of War," correct?

                In the meantime, as suggested, please contact the webmaster at the email address provided by Topspin.

                Anita

                Thanks for the swift reply Anita! I have emailed webmaster.
                Yes am having problems with both downloads, only partial success.
                Glynne.

                  a_bluebird:Thanks for the swift reply Anita! I have emailed webmaster.
                  Yes am having problems with both downloads, only partial success.
                  Glynne.

                  You're welcome, Glynne!

                  There has indeed been a change for the downloading of "Pipes of Peace" and "Tug of War." Support for these downloads is being managed by Dropcards.

                  Dropcards FAQ section may be found here:
                  http://www.dropcards.com/help

                  If the solution to your problem is not found within Dropcards FAQ sections, you may contact Dropcards Customer Support for further assistance here:
                  https://dropcards.zendesk.com/hc/en-us/requests/new

                  I hope this information helps and all is resolved swiftly!

                  Anita

                    Triplets Love Paul:

                    a_bluebird:Thanks for the swift reply Anita! I have emailed webmaster.
                    Yes am having problems with both downloads, only partial success.
                    Glynne.

                    You're welcome, Glynne!

                    There has indeed been a change for the downloading of "Pipes of Peace" and "Tug of War." Support for these downloads is being managed by Dropcards.

                    Dropcards FAQ section may be found here:
                    http://www.dropcards.com/help

                    If the solution to your problem is not found within Dropcards FAQ sections, you may contact Dropcards Customer Support for further assistance here:
                    https://dropcards.zendesk.com/hc/en-us/requests/new

                    I hope this information helps and all is resolved swiftly!

                    Anita

                    Big thanks, you're the best!

                      Triplets Love Paul:

                      a_bluebird:Thanks for the swift reply Anita! I have emailed webmaster.
                      Yes am having problems with both downloads, only partial success.
                      Glynne.

                      You're welcome, Glynne!

                      There has indeed been a change for the downloading of "Pipes of Peace" and "Tug of War." Support for these downloads is being managed by Dropcards.

                      Dropcards FAQ section may be found here:
                      http://www.dropcards.com/help

                      If the solution to your problem is not found within Dropcards FAQ sections, you may contact Dropcards Customer Support for further assistance here:
                      https://dropcards.zendesk.com/hc/en-us/requests/new

                      I hope this information helps and all is resolved swiftly!

                      Anita

                        Nancy R:I am having trouble with just one of the songs on TOW. They were supposed to reset my redemption code, but it still says "invalid." Emailed them again!

                        It worked this time. I also downloaded POP just fine.

                          Hi! Having the same problem. Can't download via the PM.com site. I've contacted the Dropcards folks. Is that the only way to redeem? I'll see what happens.

                            Hi! I'm trying to redeem my Tug of War download at https://www.paulmccartney.com/redeem/tugofwar, but there's nowhere for me to enter my code.

                            Thanks!
                            Colin

                              The reply from Dropcards is that they've reset the password. Doesn't fix the problem. Anyone have this problem and find a work around?

                                I posted yesterday that there was nowhere for me to enter my redeem code for Tug of War at www.paulmccartney.com/redeem/tugofwar. I just tried it using IE and made sure the browser wasn't blocking anything. When I restarted the browser and navigated back to the redeem page, the code entry box appeared!

                                I hope that helps anyone encountering the same issue.

                                  I've tried that. No luck but thanks for the post. Seems like I'm out of luck. This an expensive package. Bit disappointed with this.

                                    FYI the good folks at Dropcards sent me a Dropbox link for the download. They were quick to respond and solved the problem so if you're having a problem, hit them up.

                                      Triplets Love Paul:Hi,

                                      Welcome to the message board!

                                      So sorry to learn you are experiencing an issue with your download. :sad:

                                      To redeem your download please visit:http://www.paulmccartney.com/redeem

                                      Topspin general download FAQ section may be found here:http://support.topspinmedia.com/hc/en-us/categories/writemyessay/200211043-Downloading

                                      If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:https://app.topspin.net/account/help_public

                                      Members who have reported issues in the past have often found success downloading with an alternate browser such as Firefox, Google Chrome, Internet Explorer, etc.

                                      Please note, if you enter your redemption code several times in an effort to download (unsuccessfully), you will need to contact Topspin Customer Support to obtain a new code.

                                      I hope this information helps.

                                      Anita

                                      Hi Anita,

                                      I'm trying to access the official download page. But my antivirus blocks it. It says there may be a possible redirect to another website containing unportected and unverified elements. What should I do? Thanks.