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how to make contact - cannot log in

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Last post 08/05/2013

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      I couldn't sign in all day. Would not accept my password. GOT 3 NEW PASSWORDS. NONE WORKED. why? And who or how am I supposed to contact when I couldn't get in? 5 hours later I was able to sign in.

      What gives?

        oobu24:I couldn't sign in all day. Would not accept my password. GOT 3 NEW PASSWORDS. NONE WORKED. why? And who or how am I supposed to contact when I couldn't get in? 5 hours later I was able to sign in.

        What gives?

        Hi oobu24,

        Thank you for your message. Earlier this evening, I had another member report the same issue via private message through a third party. I have reported the issue to administration and will do so once again with your report. Obviously this issue is not specific to you, but whilst waiting to hear from administration, you may wish to try clearing cookies in an attempt to resolve this issue.

        When you experience technical issues with logging in at the message board, you may contact administration here:

        http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=327606#327606

        Fiona M:Contacting Us By Email:

        If you experience registration/technical or deactivation problems you can write to the following address:

        mccartneymail@yahoo.com

        Please Note:

        This email address is for registration/technical problems and deactivation problems only.

        Please do not send files or images as this may block your account enquiry from being viewed.

        Please remember to check any spam filters you have set up if you have not received expected email from the message board.

        Hope this helps.

        Anita

          As you can see I finally did get to sign in under the 3rd password. I just couldn't log in yesterday.

            Can log in, just can't STAY logged in!

              Hi Nancy,

              So sorry to learn that you are continuing to experience issues since our exchange of private messages. Martin has sent a message to our technical team regarding this issue. In the meantime, please try clearing cookies. If no resolution is achieved, try using a different browser until the issue is addressed by the technical team.

              Anita

                Nancy is still having this problem. Can someone please look into this? Here is her note to me...

                "Please send a PM to some Mod ("Are you a Mod or a Rocker? I'm a Mocker") and tell them I log in and seconds later I am logged out. Can't do a damn thing but read the posts!
                This is so freaking frustrating!"

                :

                  oobu24:Nancy is still having this problem. Can someone please look into this? Here is her note to me...

                  "Please send a PM to some Mod ("Are you a Mod or a Rocker? I'm a Mocker") and tell them I log in and seconds later I am logged out. Can't do a damn thing but read the posts!
                  This is so ****ing frustrating!"

                  :

                  Hi oobu24,

                  Thank you for relaying Nancy's message, I am so sorry to learn that she continues to experience this issue. I have informed administration of Nancy's issue as well as the others, including your experience. I can assure you that they are well aware of this situation. Martin has confirmed that he has indeed contacted the technical team. At present, we have no other members reporting this issue. I will once again report to administration that Nancy continues to experience this issue. In the meantime, the standard advice is to clear cookies, if no resolution, try using an alternate browser.

                  Anita

                    ^^ I will let her know. You know...she is at a diff location than where she normally is...would that make a diff? It did not when I was elsewhere.

                      ^ No, that should not make a difference.

                      Once again, this afternoon, I received confirmation from Liz that they are aware of Nancy's ongoing issue.

                      Nancy, if you are reading this, have you tried logging in with not only an alternate browser, but a different computer?

                      Anita

                        She's not at home right now & is using her laptop. She had no problems with the Ethernet connection but going through their wifi is what is causing the problem. It is only with this site.

                          Thanks again, I will forward this information.

                          Anita

                            Bumps me off after 30 secs!

                              on google chrome now

                                now IE

                                  logs me out!!

                                    Google C too!

                                      Hi Nancy,

                                      This morning, I have received confirmation from Martin indicating that he is aware of your ongoing issue and that he is gathering all information and once again sending it off to the technical team.

                                      In the meantime, just to confirm, the laptop that you are currently using to access the message board, is this the same laptop used when you last experienced issues here at the message board?

                                      I understand that you have attempted access with alternate browsers. Have you attempted access with an alternate device - desktop, laptop, tablet, etc.?

                                      Anita

                                        She will be away for a few weeks so I am sure that she would like to get this cleared up.

                                        Here is another message from her.

                                        "the only way I ever stayed logged on (like normal) was first day I was here (Apr. 3rd) and was in Comfort Inn's business office & I plugged directly into their Ethernet cable. I am on wifi here in the room. They also have an Ethernet cable in the room but I don't seem to be able to connect with it. "

                                          Will try another computer in the bus. office.

                                            I couldn't log on to the board for three days. What was wrong?

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