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Digital Downloads--Is the Redeem Button Broken?

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11 posts

Last post 20/05/2019

Posted by beatleian

      Original post

      I recently purchased "Ram" Deluxe Edition and "Oceans Kingdom," both of which come with digital downloads. However, when I go to www.paulmccartney.com/redeem to claim the downloads, nothing happens when I click the "Redeem" button. I have tried this in different browsers (Chrome, IE, Firefox) but with the same result. How can I get my downloads? Thanks!

        Hi,

        Welcome to the message board!

        Sorry to learn you are experiencing issues with your download. :sad:

        I have just attempted to utilize the Redeem feature in multiple browsers as well and have received the same result. I have reported this issue to our technical team. Hopefully this issue will be resolved very soon. Please continue to check back.

        So sorry for any inconvenience! :sad:

        Anita

          Do the downloads expire?

          I purchased the deluxe archives packages, but I've never redeemed any of the HD files.

          I had a limited amount of disc space, and didn't see the point at the time

            ^ Hi Don,

            I am not sure if the downloads expire, I have never experienced such or received a complaint of such.

            In this particular instance it was the Redeem feature that was not working. Clicking on the Redeem button failed to produce a pop-up box to enter one's code for redemption.

            I am happy to report that the issue with the Redeem feature has been repaired.

            Anita

              cds1689:I recently purchased "Ram" Deluxe Edition and "Oceans Kingdom," both of which come with digital downloads. However, when I go to www.paulmccartney.com/redeem to claim the downloads, nothing happens when I click the "Redeem" button. I have tried this in different browsers (Chrome, IE, Firefox) but with the same result. How can I get my downloads? Thanks!

              Hi,

              The issue with the Redeem feature has been repaired.

              Enjoy your downloads!

              Anita

                Triplets Love Paul:^ Hi Don,

                I am not sure if the downloads expire, I have never experienced such or received a complaint of such.

                In this particular instance it was the Redeem feature that was not working. Clicking on the Redeem button failed to produce a pop-up box to enter one's code for redemption.

                I am happy to report that the issue with the Redeem feature has been repaired.

                Anita

                thanks, Anita

                I'll have to try now that it's working again.

                  Thank you, Anita. Yes, the Redeem button is now working again. My "Ocean's Kingdom" download is in progress, and I'll start with the "Ram" download when that's finished.

                  Thanks for the prompt response and resolution. You guys are great. And, may I say, this is an awesome website. You do Macca proud.

                    ^ Awwwww, thank you so much for your kinds words! Glad to know that all has been resolved! Enjoy your downloads and the message board!

                    Anita

                      Just to let you know, I successfully downloaded the digital content for "Ram." Not only does that answer the question whether the Redeem button works, but for those concerned that older content may no longer be around, the deluxe "Collection" version of "Ram" came out in 2011. Five years later the downloadable content is still available.

                      Thanks, again!

                        ^ Awesome!!! Thank you for this information, much appreciated!

                        Anita

                          This appears to not be working again. I just went to redeem my WOA code and the button doesn't work in multiple browsers.