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Anyone having problems downloading the WOA hi-res audio?

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Last post 27/12/2019

Posted by ThePhoenixRises

      Original post

      Hopefully this isn't duplicating another thread (I searched).

      I recently purchased the Wings Over America Deluxe Edition and am attempting to redeem my free download of the hi-res audio files but am encountering difficulties.

      From the paulmccartney.com/redeem page I enter my d/l code and the page accepts the code and goes to a page asking me to "log in" using one of the various options. I've tried both the Facebook and Twitter options (the only I have) and both request my login info, then inform me it will redirect back to the artists page to begin the download. The redirect page just sits forever and never takes me to a download page. I've tried this on two different PC's, one with Win 7 and IE9, the other running Win 8 and IE10. The same results occur with both PC's, the redirect never occurs. I've checked and the pop-up blocker is off on both devices.

      Any ideas how to get this working? Anyone else with the same issues as me?

        Hi Michael,

        So sorry to learn that you are experiencing issues with your WOA download. Yes, another member, NancyR, has reported experiencing this same issue with her download. Following the links below you will find advice that I have offered to Nancy and her reply:

        http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=2699546#2699546

        Triplets Love Paul:To redeem your download go to:

        http://www.paulmccartney.com/redeem

        Topspin's Paul McCartney FAQ section may be found here:

        http://support.topspinmedia.com/categories/20022016-paul-mccartney-faqs

        Topspin's general download FAQ section may be found here:

        http://support.topspinmedia.com/forums

        If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:

        https://app.topspin.net/account/help_public

        http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=2699717#2699717

        http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=2700044#2700044

        As you will see, Nancy achieved success with her download browsing with Google Chrome.

        I hope this helps.

        Anita

          Yes, Topspin is very good about giving you another download code if necessary. I had trouble with only one section of the download. The rest I was able to do on IE with the original downloads I had received in an email.

            Topspin did get back to me and it has been resolved. Using both IE and Safari I was unsuccessful, however installing and using Google Chrome did allow me to get the downloads.

              i'd like to know why they haven't been encrypting the remastered versions of all his stuff so far?

                Not sure if is the same issue. I just got my WOA Vinyl from Amazon. Tried to redeem the digital download of the tracks, file started downloading but simply stop just at 92k. Tried a second time on a different computer, and same issue happened.

                When trying to open the downloaded Zip file, obviously reports is the file can't be uncompress.

                I tried a third time, but now when trying to redeem this message appears: "The number of redemptions for this code has been exceeded".

                What now? Or with whom I have to check this?

                  bauhaus45:Not sure if is the same issue. I just got my WOA Vinyl from Amazon. Tried to redeem the digital download of the tracks, file started downloading but simply stop just at 92k. Tried a second time on a different computer, and same issue happened.

                  When trying to open the downloaded Zip file, obviously reports is the file can't be uncompress.

                  I tried a third time, but now when trying to redeem this message appears: "The number of redemptions for this code has been exceeded".

                  What now? Or with whom I have to check this?

                  Contact Topspin (see Triplets post above) I had the same problem and they gave me a new redemption code.

                    bauhaus45:Not sure if is the same issue. I just got my WOA Vinyl from Amazon. Tried to redeem the digital download of the tracks, file started downloading but simply stop just at 92k. Tried a second time on a different computer, and same issue happened.

                    When trying to open the downloaded Zip file, obviously reports is the file can't be uncompress.

                    I tried a third time, but now when trying to redeem this message appears: "The number of redemptions for this code has been exceeded".

                    What now? Or with whom I have to check this?

                    Hi,

                    Welcome to the message board!

                    So sorry to learn that you are experiencing issues with your WOA download.

                    For assistance with this issue, you may contact Topspin Customer Support here:

                    https://app.topspin.net/account/help_public

                    I hope this helps.

                    Anita

                      I'm downloading all my deluxe sets tonight. Pipes Of Peace and Flowers In The Dirt were no problem. However, Wildlife and Red Rose Speedway the link address went to a down page. For all my older sets, going to the redeem page, I click redeem, and nothing happens. Maybe a moderator can help me? Thanks!