Anyone having problems downloading the WOA hi-res audio?

Original post

Author

Message

maccabegood

Let The Fun Begin

Joined:

18/04/2005

Message

Created 19/06/2013

Hopefully this isn't duplicating another thread (I searched).

I recently purchased the Wings Over America Deluxe Edition and am attempting to redeem my free download of the hi-res audio files but am encountering difficulties.

From the paulmccartney.com/redeem page I enter my d/l code and the page accepts the code and goes to a page asking me to "log in" using one of the various options. I've tried both the Facebook and Twitter options (the only I have) and both request my login info, then inform me it will redirect back to the artists page to begin the download. The redirect page just sits forever and never takes me to a download page. I've tried this on two different PC's, one with Win 7 and IE9, the other running Win 8 and IE10. The same results occur with both PC's, the redirect never occurs. I've checked and the pop-up blocker is off on both devices.

Any ideas how to get this working? Anyone else with the same issues as me?

Thanks,
Michael

10 Jun 1976 - Seattle, WA
29 Mar 1990 - Seattle, WA
06 Apr 2002 - Las Vegas, NV
19 Oct 2002 - Tacoma, WA
03 Nov 2005 - Seattle, WA
04 Nov 2005 - Portland, OR
19 Apr 2009 - Las Vegas, NV [The Joint]
19 Jul 2013 - Seattle, WA

Author

Message

Triplets Love Paul

Moderator

Joined:

09/08/2006

Posts:

9980

Location:

United States

Message

Created 19/06/2013

Hi Michael,

So sorry to learn that you are experiencing issues with your WOA download. Yes, another member, NancyR, has reported experiencing this same issue with her download. Following the links below you will find advice that I have offered to Nancy and her reply:

http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=2699546#2699546

Triplets Love Paul:To redeem your download go to:

http://www.paulmccartney.com/redeem

Topspin's Paul McCartney FAQ section may be found here:

http://support.topspinmedia.com/categories/20022016-paul-mccartney-faqs

Topspin's general download FAQ section may be found here:

http://support.topspinmedia.com/forums

If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:

https://app.topspin.net/account/help_public

http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=2699717#2699717

http://maccaboard.paulmccartney.com/phpBB2/viewtopic.php?p=2700044#2700044

As you will see, Nancy achieved success with her download browsing with Google Chrome.

I hope this helps.

Anita

THANK YOU, (((((PAUL)))))!!! WE LOVE YOU!!!

Author

Message

Nancy R

A Time For Meditation

Joined:

01/03/2011

Posts:

40309

Location:

United States

Message

Created 19/06/2013

Yes, Topspin is very good about giving you another download code if necessary. I had trouble with only one section of the download. The rest I was able to do on IE with the original downloads I had received in an email.

Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

GA Dome, Atlanta, GA May 1, 1993

Philips Arena, Atlanta, GA May 12, 2002

FedEx Forum, Memphis, TN May 26, 2013

Philips Arena, Atlanta, GA Oct. 15, 2014

Infinite Energy Center, Duluth, GA July 13, 2017

Bon Secours Arena, Greenville, SC May 30, 2019

Author

Message

maccabegood

Let The Fun Begin

Joined:

18/04/2005

Message

Created 19/06/2013

Topspin did get back to me and it has been resolved. Using both IE and Safari I was unsuccessful, however installing and using Google Chrome did allow me to get the downloads.

Thanks,
Michael

Author

Message

Get On The Right Thing

Spinning Round and Round

Joined:

14/11/2006

Message

Created 05/07/2013

i'd like to know why they haven't been encrypting the remastered versions of all his stuff so far?

Author

Message

bauhaus45

Learn To Fly

Joined:

18/07/2013

Message

Created 18/07/2013

Not sure if is the same issue. I just got my WOA Vinyl from Amazon. Tried to redeem the digital download of the tracks, file started downloading but simply stop just at 92k. Tried a second time on a different computer, and same issue happened.

When trying to open the downloaded Zip file, obviously reports is the file can't be uncompress.

I tried a third time, but now when trying to redeem this message appears: "The number of redemptions for this code has been exceeded".

What now? Or with whom I have to check this?

Author

Message

Nancy R

A Time For Meditation

Joined:

01/03/2011

Posts:

40309

Location:

United States

Message

Created 18/07/2013

bauhaus45:Not sure if is the same issue. I just got my WOA Vinyl from Amazon. Tried to redeem the digital download of the tracks, file started downloading but simply stop just at 92k. Tried a second time on a different computer, and same issue happened.

When trying to open the downloaded Zip file, obviously reports is the file can't be uncompress.

I tried a third time, but now when trying to redeem this message appears: "The number of redemptions for this code has been exceeded".

What now? Or with whom I have to check this?

Contact Topspin (see Triplets post above) I had the same problem and they gave me a new redemption code.

Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

GA Dome, Atlanta, GA May 1, 1993

Philips Arena, Atlanta, GA May 12, 2002

FedEx Forum, Memphis, TN May 26, 2013

Philips Arena, Atlanta, GA Oct. 15, 2014

Infinite Energy Center, Duluth, GA July 13, 2017

Bon Secours Arena, Greenville, SC May 30, 2019

Author

Message

Triplets Love Paul

Moderator

Joined:

09/08/2006

Posts:

9980

Location:

United States

Message

Created 18/07/2013

bauhaus45:Not sure if is the same issue. I just got my WOA Vinyl from Amazon. Tried to redeem the digital download of the tracks, file started downloading but simply stop just at 92k. Tried a second time on a different computer, and same issue happened.

When trying to open the downloaded Zip file, obviously reports is the file can't be uncompress.

I tried a third time, but now when trying to redeem this message appears: "The number of redemptions for this code has been exceeded".

What now? Or with whom I have to check this?

Hi,

Welcome to the message board!

So sorry to learn that you are experiencing issues with your WOA download.

For assistance with this issue, you may contact Topspin Customer Support here:

https://app.topspin.net/account/help_public

I hope this helps.

Anita

THANK YOU, (((((PAUL)))))!!! WE LOVE YOU!!!

Author

Message

ThePhoenixRises

Learn To Fly

Joined:

27/12/2019

Message

Created 27/12/2019

I'm downloading all my deluxe sets tonight. Pipes Of Peace and Flowers In The Dirt were no problem. However, Wildlife and Red Rose Speedway the link address went to a down page. For all my older sets, going to the redeem page, I click redeem, and nothing happens. Maybe a moderator can help me? Thanks!