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TOUR MERCHANDISE PROBLEMS

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10 posts

Last post 27/10/2017

      Original post

      Is any else having a problem with Music Today Maccas official on line tour merch?
      I placed a order mid July, have received nothing!!! When I emailed to find out how much longer it was going to take, they cancelled my order with out consulting me.
      I ordered things when they were first posted, and everything is back-ordering with no eta.
      I had to re-order and call them to find out what happened.
      I'm going to 4 shows in New York, and wanted the stuff to wear at the shows.
      I hope the moderators pass this info on.

      Anyone else having the same problems????

        I have had problems. I had ordered stuff but it arrived this week. It didn't show as being back ordered and then I called to ask where it was. They didn't cancel my order.

        I found it a bit strange that another email to buy stuff has been sent out.

          When I placed an order for tour merch, the site indicated that my 2 items were on Backorder, so I expected to wait for them. Both items recently arrived. I'd try to find a supervisor at Music Today to email or speak to if you can. Good luck!

            I ordered several weeks ago and it did say my item was being back-ordered. So far I've been charged for nothing and received nothing. Still waiting . . . :

              I finally emailed customer service to ask about the item(s) I ordered from the merch store. The response was that my credit card was declined and they contacted me via email (suggested that it went to spam) to no avail. The truth is that there is nothing wrong w/ that credit card (I'm using it on a regular basis) and I've searched thru my "trash" folder for an email and found nothing. That's where any spam stuff might go. Interesting that if I check the status of the order online it still says "processing". Now, the item I ordered was out of stock but said it would be shipped when it was available. My guess is that's the real story as that particular item is no longer on the website to purchase. Oh well . . .$85 I didn't need to spend anyway. Just wondering if the original poster of this thread ever got their stuff?

                I haven't had any problems at all with them this summer. Placed a couple of orders and have received every item. I ordered the special NY merch in September (rather than wait in line to buy it at MSG ops . Website did say there would be a shipping delay. The items all arrived last week.

                  thenightfish:I haven't had any problems at all with them this summer. Placed a couple of orders and have received every item. I ordered the special NY merch in September (rather than wait in line to buy it at MSG ops . Website did say there would be a shipping delay. The items all arrived last week.

                  I'm glad you got what you ordered. I've ordered in the past w/ never an issue. This is the first time. I placed my order on August 4 . . .finally remembered to check on it earlier this week. Oh well, like I said . . .didn't really need it but the bait of getting the Wings pins for free sucked me in :

                    Sucked me in also. My merch did arrive along with the Wings pin

                      Well, after some email correspondence with Customer Service at Music Today, it seems my order is finally on the way. I received an urgent email asking me to call as they said my credit card had been declined. Once I spoke to a real person, she said since the item was back-ordered, they waited too long to try to charge the card. She also told me the item was still back-ordered with no available date. The charge went on my card that afternoon and the next day I got an email that the items had been shipped. I guess I'm glad I checked the status after all

                        Seuss:I guess I'm glad I checked the status after all

                        Yes! Glad they finally seem to have sorted things out for you. I guess I just got lucky with my orders.