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Problem with "Redeem" Button

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3 posts

Last post 28/07/2021

Posted by Nancy R

      Original post

      Hi All!

      Trying to redeem a copy of Venus and Mars Delux Edition, and the "Redeem" button doesn't seem to be working.  Suggestions?

      Thanks!

        Hello, I had the same problem, I could not use the codes of the old boxes because www.paulmccartney.com/redeem did not work. Fortunately, the new boxes have customer service, but I had previously read that the downloadable content are managed by different sites. However, I did send an email to tickets@pushsupport.com, which I believe manages the vinyl section. The service was very friendly, they did not check me if I had really bought legally or if I had a box in my possession, I just explained that I had a collection and that my old boxes did not have access to downloadable content. Today I was happily able to download McCartney II again, I hope this information will help you. Sorry for the bad english.

          BetoVelazquez6287 wrote:

          Hello, I had the same problem, I could not use the codes of the old boxes because www.paulmccartney.com/redeem did not work. Fortunately, the new boxes have customer service, but I had previously read that the downloadable content are managed by different sites. However, I did send an email to tickets@pushsupport.com, which I believe manages the vinyl section. The service was very friendly, they did not check me if I had really bought legally or if I had a box in my possession, I just explained that I had a collection and that my old boxes did not have access to downloadable content. Today I was happily able to download McCartney II again, I hope this information will help you. Sorry for the bad english.

          Your English was fine! 👍