I signed the petition yesterday and emailed ticketone (no response). How do you contact MPL or the promoter aside from twitter?
This is the email from Ticketone i received 2 days ago
Dear Customer,we inform you that the Paul McCartney concerts scheduled on 10th of june in Napoli and on 13th of June in Lucca have been canceled.Below you can find an extract of what has been communicated by the event organizer D'Alessandro and Galli:" The health emergency caused by the spread of Covid-19 and the consequent decisions taken by the Government and competent authorities makes it impossible for the show in Naples (June 10th) and the show in Lucca (June 13th) to take place.Despite our desire to recover these concerts, many factors out of our responsibility are not allowing us to find new dates. Thus, we have to start the refunding procedure based on the law at the moment in force which provides vouchers that can be used for all D’Alessandro e Galli concerts within 18 months since they’ve been issued, covering the price you paid for the ticket.[...] As you can imagine, we’ve been working for months together with our partners and suppliers for these concerts and we’re as deeply sad as you are for this cancellation. We hope you’ll understand this decision which is as unavoidable as independent of our will"In order to be considered valid, requests for the refund of previously purchased Tickets for this events, must be carried out according to the procedures and within the time limits indicated in the tables on that you find at the page www.ticketone.it/covid19, so we invite you to read it now and to correctly submit your request.We also inform you that, following the indications received by the Event Organizer, and on the basis of the provisions contained in the "Cura Italia Decree" (Legislative Decree no. 18/2020) pursuant to art. 88., and subsequent measures, the refund will be made by issuing vouchers that can be used only on the website www.ticketone.it for the purchase of tickets relating to future events organized by the same Organizer.We remind you that, in light of the difficult situation we are all experiencing and the amount of events canceled, the timing of handling requests and refunds will last for some months.Given the constant evolution of the situation, we also recommend that you periodically monitor our website https://www.ticketone.it/campaign/en/cancellations-postponement/ to always be updated in real time.Best regards,TicketOne Staff "
The italian consumer associations are considering an appeal to EU.