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Italian fans are very angry!

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Last post 18/12/2020

Posted by Kimsey

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      bernie1cat wrote:

      gianna wrote:
      bernie1cat wrote:

      D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.

      I apologize on behalf of hall onest italian people. In Italy we are not all like D'Alessandro& Galli.

      It is I who apologize. My rant is directed solely at the promoter and the crooked politicians who allow this to happen. We know they do it because there is a lot of money in it for them. I love Italty, the food, culture, people and la dolce vita. Please take my suggestion and write to Paul's people at MPL Communications. I think our best bet for refunds is MPL putting immense pressure on these crooks.

      I would love to write to "Paul's people" at MPL but not sure where to send. I looked at their website and I couldn't find an appropriate section that related to Paul's concerts. Can you help by telling me where to send a plea to intervene for our real refunds?

        gianna wrote:

        The issue of the voucher is contained in the "Cura Italia Decree" of the Italian government concerning the corona virus measures, but the European Commission intervened against the choice of "Cura Italia" to exclude the reimbursement, instead favoring the voucher, judging it in stark contrast to European standards. For the EU the consumer must be able to choose the most convenient formula for him.The Italian government has until May 28 to intervene and take appropriate measures on the issue of vouchers or refunds. Let's make a lot of noise everywhere, so that the Italian government revoke his position and favore the reimbursement. 

        Totally agree and I have been making the same argument on various public forums.  Let's keep up the pressure on McCartney, the Italian authorities, ticketone.it and the event organiser.

          May I suggest that whoever has a Twitter account show this video to Paul's band members, his manager, his public relations company, Marshall Arts, TicketOne and the local promoter? It's another way of bringing attention to this issue and perhaps Paul will become aware of it.

          https://www.youtube.com/watch?v=bApAghomMe8

            5th-beatle wrote:

            May I suggest that whoever has a Twitter account show this video to Paul's band members, his manager, his public relations company, Marshall Arts, TicketOne and the local promoter? It's another way of bringing attention to this issue and perhaps Paul will become aware of it.

            https://www.youtube.com/watch?v=bApAghomMe8

            Already done!

              kitty55d wrote:

              bernie1cat wrote:
              gianna wrote:
              bernie1cat wrote:

              D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.

              I apologize on behalf of hall onest italian people. In Italy we are not all like D'Alessandro& Galli.

              It is I who apologize. My rant is directed solely at the promoter and the crooked politicians who allow this to happen. We know they do it because there is a lot of money in it for them. I love Italty, the food, culture, people and la dolce vita. Please take my suggestion and write to Paul's people at MPL Communications. I think our best bet for refunds is MPL putting immense pressure on these crooks.

              I would love to write to "Paul's people" at MPL but not sure where to send. I looked at their website and I couldn't find an appropriate section that related to Paul's concerts. Can you help by telling me where to send a plea to intervene for our real refunds?

              Here is the link to MPL Communications contact:

              https://www.mplcommunications.com/contact

                gianna wrote:

                D'Alessandro&Galli, the promoters of the Freshenup tour, will give a voucher instead to refund the money spent to buy the tickets for Napoli and Lucca.

                Voucher is not the way we want to get a refund!!!

                 

                  They are talking about this on Facebook too and I posted the petition link. It's disgraceful what that ticket company/promoter is doing!

                    bernie1cat wrote:

                    kitty55d wrote:
                    bernie1cat wrote:
                    gianna wrote:
                    bernie1cat wrote:

                    D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.

                    I apologize on behalf of hall onest italian people. In Italy we are not all like D'Alessandro& Galli.

                    It is I who apologize. My rant is directed solely at the promoter and the crooked politicians who allow this to happen. We know they do it because there is a lot of money in it for them. I love Italty, the food, culture, people and la dolce vita. Please take my suggestion and write to Paul's people at MPL Communications. I think our best bet for refunds is MPL putting immense pressure on these crooks.

                    I would love to write to "Paul's people" at MPL but not sure where to send. I looked at their website and I couldn't find an appropriate section that related to Paul's concerts. Can you help by telling me where to send a plea to intervene for our real refunds?

                    Here is the link to MPL Communications contact:

                    https://www.mplcommunications.com/contact

                    Thanks, I'll do that now!

                     

                      Great work all; let's keep the pressure on!

                        It's a complete shame. Unacceptable. 

                        I bought tickets for both shows for me and my family... more than 2.000 Euro.

                        I am not willing to pay this much for any other artist. Plus I seriously doubt Paul will ever play again in Italy. 

                        I want my money back now. Paul should do something to put pressure on the promoters. He can't let fans down.

                          Mister Bellamy wrote:

                          It's a complete shame. Unacceptable. 

                          I bought tickets for both shows for me and my family... more than 2.000 Euro.

                          I am not willing to pay this much for any other artist. Plus I seriously doubt Paul will ever play again in Italy. 

                          I want my money back now. Paul should do something to put pressure on the promoters. He can't let fans down.

                          You're right. I'm hoping that Paul or someone of his staff reads this thread.

                            If anyone has connections with a newspaper, they should try to get this story printed. Preferably in London so maybe Paul's people will see it! 

                              kitty55d wrote:

                              pcull05 wrote:
                              kitty55d wrote:

                              I used the "contact us" feature from their website, not exactly email but when I used this before they replied via email the next day. Now nothing.

                              Since I used Paypal, I also contacted them. I don't have a lot of hope but figure the more our position can be heard, the better.

                              any reply from PayPal, I also used PayPal so im hopeing they just refund us since its agaisnt  eurpean law I think to keep our money ha

                              I received an automated response saying my message would be forwarded to Ticketone. I didn't send until pretty late last night so don't expect to get a real response from them until next week.

                              I got a reply from Paypal that my request was denied because I didn't file it within 180 days of original purchase. It was 181 days. If this Italian group wasn't so deceiving and had published the voucher garbage in a timely manner, I would have gotten a refund! I got a notification from Ticketmaster on May 8 regarding the Barcelona cancellation, and in fact another one today saying the credits have been processed!  I've never been a fan of TM but they have climbed way above these Italian thieves. 

                                Ticketmaster in France and Spain seem to be issuing real refunds without problems.

                                The promoter and the ticket seller in Italy are taking advantage of the Decree that allows refunds through vouchers. Have any other countries allowed that possibility?

                                  If you want, you could fill in this module and send it to consultagiuridica@federconsumatori.it  It's a consumer organization and they are doin their best to make changes to the government decree about vouchers.

                                   

                                   

                                   

                                  ____________, __/ ____/2020

                                   

                                                                      

                                   

                                  Spett.le    Federconsumatori Nazionale

                                                              Via Palestro n. 11

                                                              00185 – ROMA

                                                              consultagiuridica@federconsumatori.it 

                                   

                                   

                                   

                                  OGGETTO: annullamento concerto Paul McCartney

                                   

                                  Il/la sottoscritto/a 

                                  Cognome_______________________ Nome: _______________________________

                                  nato/a a  __________________________________________ il _________________

                                  Cod.Fisc. ____________________________________________________________ 

                                  Residente in Via ___________________________________________  N°_____ Città ________________________ C.A.P ____________ Provincia ( _____ ) Telefono ___________________ E-mail:____________________________________

                                   

                                   

                                   

                                  1

                                  Evento 

                                  Data prevista

                                   Luogo

                                  Prezzo all’acquisto

                                  2

                                   

                                   

                                   

                                   

                                  3

                                   

                                   

                                   

                                   

                                  4

                                   

                                   

                                   

                                   

                                  5

                                   

                                   

                                   

                                   

                                  6

                                   

                                   

                                   

                                   

                                   

                                   

                                  Visto l’annullamento del concerto indicato in tabella, il sottoscritto fornisce la propria pre-adesione a Federconsumatori, dandogli mandato a intraprendere tutte le iniziative risarcitorie che intenderà promuovere.

                                   

                                  Ove si dovesse procedere per le vie legali sarà richiesto esplicito mandato con comunicazione successivo.

                                   

                                                                      

                                                                                in fede 

                                   

                                                                      ______________________

                                    Or, maybe it's better, you could download it from their website ( they are doin their best to make the government change  the decree and make  D'Alessandro&Galli  ashamed of their decision to issue vouchers)

                                    https://www.federconsumatori.it/doc/concerto-di-paul-mccartney-compila-la-preadesione-alle-iniziative-di-federconsumatori-per-il-rimborso-del-biglietto/20200526103446

                                      https://www.change.org/p/giulia-crescente-ridateci-i-nostri-soldi-per-il-concerto-annullato-di-paul-mccartney?cs_tk=Av8TzhKcW8MdQctxy14AAXicyyvNyQEABF8BvCiAKDHbVjFLJaZurhgTFTM%3D&utm_campaign=426f10d41ca948c3ad57c988b2b76ec1&utm_content=initial_v0_0_1&utm_medium=email&utm_source=petition_signer_receipt_welcome&utm_term=cs

                                      just a reminder regarding the petition. 

                                        kitty55d wrote:

                                        kitty55d wrote:
                                        pcull05 wrote:
                                        kitty55d wrote:

                                        I used the "contact us" feature from their website, not exactly email but when I used this before they replied via email the next day. Now nothing.

                                        Since I used Paypal, I also contacted them. I don't have a lot of hope but figure the more our position can be heard, the better.

                                        any reply from PayPal, I also used PayPal so im hopeing they just refund us since its agaisnt  eurpean law I think to keep our money ha

                                        I received an automated response saying my message would be forwarded to Ticketone. I didn't send until pretty late last night so don't expect to get a real response from them until next week.

                                        I got a reply from Paypal that my request was denied because I didn't file it within 180 days of original purchase. It was 181 days. If this Italian group wasn't so deceiving and had published the voucher garbage in a timely manner, I would have gotten a refund! I got a notification from Ticketmaster on May 8 regarding the Barcelona cancellation, and in fact another one today saying the credits have been processed!  I've never been a fan of TM but they have climbed way above these Italian thieves. 

                                        Yes, PayPal is useless if you have any issues - they always side with the merchenat bacaus that's how they make money. Also, Trenitalia is now pulling the same BS as the concert promoter by only offering vouchers for canceled trains! What a scam! If nothing else this whole mess has opened eyes to which corporations I will never deal with again.

                                          Just received an e-mail from Ticketone.it with my voucher attached good through 30/11/2021! Useless piece of crap!

                                            5th-beatle wrote:

                                            Ticketmaster in France and Spain seem to be issuing real refunds without problems.

                                            The promoter and the ticket seller in Italy are taking advantage of the Decree that allows refunds through vouchers. Have any other countries allowed that possibility?

                                            Yes, Germany also passed a similar law. It only passed in May but concerns all tickets bought before March 8. If you don't use the voucher until the end of next year you can ask for your money back. But if the organizer has gone bankrupt you're out of luck. There doesn't seem to be much outrage about it so far, though, as far as I know.

                                            I bought two tickets for the concert in Hannover but don't live there so a voucher for a local organizer is of no use to me - even if there actually were any events. It's unclear at the moment whether it'll be a voucher or money back so there's hope, yet.

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