gianna wrote:bernie1cat wrote:JonathanM1989 wrote:kitty55d wrote:
Even angrier now. In response to my request to the promoter for a refund to the manner in which I paid, since I can't use a voucher, I received the following response. May be the same message Jonathan mentioned.
I send this letter in the name and on behalf of Di and Gi srl, in person of legal
representative pro tempore, Mr. Domenico D'Alessandro, to signify that the refund re-
quest you have sent to email@example.com will be processed within the
terms and in the manner provided by current italian legislation, by issuing a voucher
for the amount corresponding to the purchase orders you made for tickets of McCart-
ney concert, to spend in the following 18 months from the issue, for any other event
organized by Di and Gi srl in Italy.
Italian Government has apporved for vouchers as extraordinary measures in
support of sector operators, as the only form of ticket's refund purchased by users for
all musical events which will no longer be possible carry out due to the restrictions
imposed by the current health emergency.
Paul McCartney concert scheduled in Naples for June 10 2020 and in Lucca
for June 13 2020 is part of the list of events deleted due to the effects deriving from
pandemic situation from Covid 19 and, therefore, from the decree - law May 16,
2020 n. 33, from the Prime Ministerial Decree of May 17, 2020 and of art. 88, Decree
- law March 17, 2020, n. 18, converted into law April 24, 2020 n. 27, most recently
changed by decree-law May 19, 2020 n. 34, by virtue of which making available of
the voucher fulfills organizer's refund obligations and it imposing itself on the
buyer, not requiring his acceptance.
Therefore, you can consult the company website www.dalessandroegalli.com
and to follow the instructions indicated therein to proceed with the request for the
vouchers to which you are entitled for the tickets you have purchased.
In the hope of having dispelled all your doubts, I extend cordial greetings.
Yes, this is the letter I received. I've replied and asked for a response within 10 working days. I'll keep you updated.
Who did this letter come from? Please share that contact info so more of us can write and give them grief! Thanks!
I think it's from the lawyer of the D'Alessandro & Galli, the italian promoter. Is it right, Kitty55d?
adv. Giulia Menicucci
Lung'Arno Mediceo, 40
Yes, the email was from "firstname.lastname@example.org" I had posted my complaint via the contact us at the D'Allesandro & Galli website.
The PDF shows the letterhead of:
LAWYER GIULIA MENICUCCI
Lung'Arno Mediceo, 40 - 56127 Pisa
Tel. 050 970434 - Fax 050 9711623