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    Technical problem

    MACCABOARD.PAULMcCARTNEY.COM
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    • Nancy R
      Nancy R last edited by

      When I go to the website, no matter whether on Google Chrome, Firefox or I.E., I cannot X out of the "Play Music" in order to actually view the content on the site! Can't you just make that a link somewhere instead of the way it is now? P.S. This has been happening for a long time and only very rarely will it disappear when I click on the X.

      Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

      GA Dome, Atlanta, GA May 1, 1993

      Philips Arena, Atlanta, GA May 12, 2002

      FedEx Forum, Memphis, TN May 26, 2013

      Philips Arena, Atlanta, GA Oct. 15, 2014

      Infinite Energy Center, Duluth, GA July 13, 2017

      Bon Secours Arena, Greenville, SC May 30, 2019

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      • Nancy R
        Nancy R last edited by

        Why has nobody addressed this problem I'm having?

        Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

        GA Dome, Atlanta, GA May 1, 1993

        Philips Arena, Atlanta, GA May 12, 2002

        FedEx Forum, Memphis, TN May 26, 2013

        Philips Arena, Atlanta, GA Oct. 15, 2014

        Infinite Energy Center, Duluth, GA July 13, 2017

        Bon Secours Arena, Greenville, SC May 30, 2019

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        • Kestrel
          Kestrel last edited by

          I hadn't realised that you could X your way out of having the music played? I just automatically turn my speakers volume down whenever I visit the website.

          Wembley Empire Pool, London  (Wings) 21st October 1976.

          'Take It Away' video shoot Elstree studios, London 23rd June 1982.

          'Give My Regards To Broad Street' film premier, London 29th November 1984.

          Docklands Arena rehearsal concert, London 5th February 1993.

          Run Devil Run launch party, Equinox Club, London 30th September 1999.

          O2 Arena, London 22nd December 2009.

          O2 Arena, London 5th December 2011.

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          • Nancy R
            Nancy R last edited by

            I wish I could X out of the damn thing!! I tried my laptop as well and no luck. The only way I can read stuff is when I get the monthly email (What's That You're Doing) and I can click on the various articles through that.

            Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

            GA Dome, Atlanta, GA May 1, 1993

            Philips Arena, Atlanta, GA May 12, 2002

            FedEx Forum, Memphis, TN May 26, 2013

            Philips Arena, Atlanta, GA Oct. 15, 2014

            Infinite Energy Center, Duluth, GA July 13, 2017

            Bon Secours Arena, Greenville, SC May 30, 2019

            1 Reply Last reply Reply Quote
            • Nancy R
              Nancy R last edited by

              Kestrel:

              I hadn't realised that you could X your way out of having the music played? I just automatically turn my speakers volume down whenever I visit the website.

              I don't think you understand my problem. I took a screen shot of what I see when I go to paulmccartney.com: I cannot get rid of the Play Music window by clicking on the red X. Nothing happens (no music plays either) so I can't access the site. Very frustrating! And still waiting for a mod to address this!

              Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

              GA Dome, Atlanta, GA May 1, 1993

              Philips Arena, Atlanta, GA May 12, 2002

              FedEx Forum, Memphis, TN May 26, 2013

              Philips Arena, Atlanta, GA Oct. 15, 2014

              Infinite Energy Center, Duluth, GA July 13, 2017

              Bon Secours Arena, Greenville, SC May 30, 2019

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              • Triplets Love Paul
                Triplets Love Paul last edited by

                Hi Nancy, Sorry to learn you are experiencing an issue at the main site. I did not reply to your first post as I thought you were simply venting about not being able to turn off the music player permanently, which has been a regular complaint in the past. Knowing these complaints and continuing to maintain the music player as is, I gather those in charge have made their decision on how they want the music player to appear. Nothing I could suggest would make any difference as I have already reported the complaints about this feature including reporting via surveys conducted, etc. Now having read your latest posts and viewed your screen shot, I see that you are referring to something completely different. I am not a mod/admin at the main site and therefore have no ability to address issues there. I am not able to assist on a personal level as I am unable to recreate the issue you are experiencing. I do not see the same when I visit the main site. I am with Kestrel, I do not have the ability to opt (x) out of the music player. I do not see the music player when I visit the main site. I have to click an up arrow found at the bottom of the main site to have the music player appear on screen. I am able to temporarily silence the music player by clicking AUTO-PLAY, but eventually the music returns. I am also able to silence the music by sliding the music player volume control to zero, and of course by silencing speakers on my end. As we have no further reports of this issue at this time, our standard advice is deleting cookies, clearing cache, history, etc. If unsure how to perform these tasks, you may find step-by-step directions for various browsers here: Mozilla Support: http://support.mozilla.org/en-US/home Internet Explorer Support: https://support.microsoft.com/en-us Google Chrome Support: http://support.google.com/chrome/?hl=en If no resolution, you may contact the main site webmaster here: webmaster@paulmccartney.com I hope this information helps. Anita

                THANK YOU, (((((PAUL)))))!!! WE LOVE YOU!!!

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                • Nancy R
                  Nancy R last edited by

                  Thanks Anita. That is so weird you don't see the same thing when you go to pm.com!

                  Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                  GA Dome, Atlanta, GA May 1, 1993

                  Philips Arena, Atlanta, GA May 12, 2002

                  FedEx Forum, Memphis, TN May 26, 2013

                  Philips Arena, Atlanta, GA Oct. 15, 2014

                  Infinite Energy Center, Duluth, GA July 13, 2017

                  Bon Secours Arena, Greenville, SC May 30, 2019

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                  • Nancy R
                    Nancy R last edited by

                    When I get on my laptop, the problem doesn't occur! I see the regular home page with the music at the bottom which plays unless you press pause. Only on the iPad does the screen I posted above appear. :

                    Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                    GA Dome, Atlanta, GA May 1, 1993

                    Philips Arena, Atlanta, GA May 12, 2002

                    FedEx Forum, Memphis, TN May 26, 2013

                    Philips Arena, Atlanta, GA Oct. 15, 2014

                    Infinite Energy Center, Duluth, GA July 13, 2017

                    Bon Secours Arena, Greenville, SC May 30, 2019

                    1 Reply Last reply Reply Quote
                    • Triplets Love Paul
                      Triplets Love Paul last edited by

                      Nancy R:

                      When I get on my laptop, the problem doesn't occur! I see the regular home page with the music at the bottom which plays unless you press pause. Only on the iPad does the screen I posted above appear. :

                      Hi Nancy, To clear cookies, cache, history, etc. on your iPad, you may find directions to do so here: https://support.apple.com/en-us/HT201265 I hope this information resolves the issue on your iPad. Anita

                      THANK YOU, (((((PAUL)))))!!! WE LOVE YOU!!!

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                      • Nancy R
                        Nancy R last edited by

                        Thanks, but I am usually on Firefox, not Safari when using paulmccartney.com. (The problem does occur on Safari too, though.) Will see if any of that helps.

                        Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                        GA Dome, Atlanta, GA May 1, 1993

                        Philips Arena, Atlanta, GA May 12, 2002

                        FedEx Forum, Memphis, TN May 26, 2013

                        Philips Arena, Atlanta, GA Oct. 15, 2014

                        Infinite Energy Center, Duluth, GA July 13, 2017

                        Bon Secours Arena, Greenville, SC May 30, 2019

                        1 Reply Last reply Reply Quote
                        • Nancy R
                          Nancy R last edited by

                          Did all that with Safari and still get the same-looking page that I posted screenshot above. I'm afraid only an Apple genius could fix this. Oh, and I contacted the webmaster at pm.com, but never heard a word back!

                          Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                          GA Dome, Atlanta, GA May 1, 1993

                          Philips Arena, Atlanta, GA May 12, 2002

                          FedEx Forum, Memphis, TN May 26, 2013

                          Philips Arena, Atlanta, GA Oct. 15, 2014

                          Infinite Energy Center, Duluth, GA July 13, 2017

                          Bon Secours Arena, Greenville, SC May 30, 2019

                          1 Reply Last reply Reply Quote
                          • strbfields4ever
                            strbfields4ever last edited by

                            I have the same problem. The Music box is permanent. It never closes. Didn't it used to close? I am on Safari and using an iPad Air 2. I guess no one else is complaining. Okay, now I have just gotten on to my MacBook Pro and there is no problem. The music box is at the bottom of my page and I can pause it if I like. I can read articles now, but it's a drag to have this problem on my tablet which I use daily.

                            take a sad song and make it better

                            Driving USA Tour Staples May 4 2002
                            Driving USA Tour Arrowhead Pond May 5 2002
                            Back in the US Arrowhead Pond Oct 25 2002
                            The US Tour Arrowhead Pond Nov 11 2005
                            The US Tour Arrowhead Pond Nov 12 2005

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                            • Nancy R
                              Nancy R last edited by

                              strbfields4ever:

                              I have the same problem. The Music box is permanent. It never closes. Didn't it used to close? I am on Safari and using an iPad Air 2. I guess no one else is complaining. Okay, now I have just gotten on to my MacBook Pro and there is no problem. The music box is at the bottom of my page and I can pause it if I like. I can read articles now, but it's a drag to have this problem on my tablet which I use daily.

                              It used to close, yes. I always have to get on my PC laptop if I want to look at paulmccartney.com. I agree, it's a drag, "a well-known drag!"

                              Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                              GA Dome, Atlanta, GA May 1, 1993

                              Philips Arena, Atlanta, GA May 12, 2002

                              FedEx Forum, Memphis, TN May 26, 2013

                              Philips Arena, Atlanta, GA Oct. 15, 2014

                              Infinite Energy Center, Duluth, GA July 13, 2017

                              Bon Secours Arena, Greenville, SC May 30, 2019

                              1 Reply Last reply Reply Quote
                              • strbfields4ever
                                strbfields4ever last edited by

                                Nancy R:

                                strbfields4ever:

                                I have the same problem. The Music box is permanent. It never closes. Didn't it used to close? I am on Safari and using an iPad Air 2. I guess no one else is complaining. Okay, now I have just gotten on to my MacBook Pro and there is no problem. The music box is at the bottom of my page and I can pause it if I like. I can read articles now, but it's a drag to have this problem on my tablet which I use daily.

                                It used to close, yes. I always have to get on my PC laptop if I want to look at paulmccartney.com. I agree, it's a drag, "a well-known drag!"

                                "Oh, that posh bird who gets everything wrong."

                                take a sad song and make it better

                                Driving USA Tour Staples May 4 2002
                                Driving USA Tour Arrowhead Pond May 5 2002
                                Back in the US Arrowhead Pond Oct 25 2002
                                The US Tour Arrowhead Pond Nov 11 2005
                                The US Tour Arrowhead Pond Nov 12 2005

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                                • Nancy R
                                  Nancy R last edited by

                                  strbfields4ever:

                                  Nancy R:

                                  strbfields4ever:

                                  I have the same problem. The Music box is permanent. It never closes. Didn't it used to close? I am on Safari and using an iPad Air 2. I guess no one else is complaining. Okay, now I have just gotten on to my MacBook Pro and there is no problem. The music box is at the bottom of my page and I can pause it if I like. I can read articles now, but it's a drag to have this problem on my tablet which I use daily.

                                  It used to close, yes. I always have to get on my PC laptop if I want to look at paulmccartney.com. I agree, it's a drag, "a well-known drag!"

                                  "Oh, that posh bird who gets everything wrong."

                                  "Who's this Susan when she's at home?" (That segment of the movie with George is priceless!)

                                  Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                                  GA Dome, Atlanta, GA May 1, 1993

                                  Philips Arena, Atlanta, GA May 12, 2002

                                  FedEx Forum, Memphis, TN May 26, 2013

                                  Philips Arena, Atlanta, GA Oct. 15, 2014

                                  Infinite Energy Center, Duluth, GA July 13, 2017

                                  Bon Secours Arena, Greenville, SC May 30, 2019

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                                  • O
                                    Ospreylady last edited by

                                    ME TOO!!!! For months now when I go to paulmccartney.com I get that box with Paul and the headphones with the play music or the red X and nothing works, I can't get past that box! Please fix it!!!!!! Especially with new tour info ahead....

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                                    • O
                                      Ospreylady last edited by

                                      I have tried all your suggestions and still can't access the site...stuck on that same photo of Paul with headphones and the "play music" or red X....and nothing works ....cant get past it. I am using an iPad also. Have deleted all cookies and website data....no difference. It used to work. iPad is all I have.

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                                      • Nancy R
                                        Nancy R last edited by

                                        You have to use a PC. It can only be accessed "normally" that way, never on an iPad. Wish I knew why!

                                        Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                                        GA Dome, Atlanta, GA May 1, 1993

                                        Philips Arena, Atlanta, GA May 12, 2002

                                        FedEx Forum, Memphis, TN May 26, 2013

                                        Philips Arena, Atlanta, GA Oct. 15, 2014

                                        Infinite Energy Center, Duluth, GA July 13, 2017

                                        Bon Secours Arena, Greenville, SC May 30, 2019

                                        1 Reply Last reply Reply Quote
                                        • O
                                          Ospreylady last edited by

                                          It used to work perfectly on my iPad until a few months ago!!!!! Something has changed. Please fix it ....it's a mobile world folks! You have to have technology that works with mobile devices and you used to!

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                                          • S
                                            sophie last edited by

                                            I have the same problem on my iPad Air 2 using Safari. On my older iPad 2, I don't have the problem. Not a problem on my windows pc either. On older iPad and on pc, I can "x out of" the play music pop up. Very frustrating on the new iPad. I hope someone can get to the tech folks who can fix this. Thanks.

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