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    Digital Downloads--Is the Redeem Button Broken?

    MACCABOARD.PAULMcCARTNEY.COM
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    • oobu24
      oobu24 last edited by

      patrice wrote:

      I have been trying intermittedly for what feels like forever to be able to download the MP3 download for RRS double album and the high-rez remastered RRS and Wild Life and each time I haven't been able to get the downloads.  It's been going on for well over a year and today upon trying yet again, I see that my code for the RRS double album says it will be expiring Dec 31, 2020 (that date is printed on the download card).  Not expiring date is writen on the other card.  Countdown is on but I don't know who to contact.  I've looked all around the website but I don't see any contact info so I've come here and see that I'm not the only one.

      The message I've been seeing for months and months has been:

      "Temporarily Down for Maintenance. Our maintenance that has been delayed. Please check back."

      That is the exact message.  Hmm, "our maintenance that has been delayed" doesn't even make sense to me.  I've been waiting/trying, waiting/trying, and waiting/trying and now I'm afraid that it's nearing expiry time and I'm concerned I'll never be able to get the MP3 for the double or hi-rez for Wings 1971-73.

      Anyone have any success finding someone who can help us?

      This is ridiculous & really has left a bad feeling with many of us. Those darn sets are expensive & for the DL cards to not work is inexcusable. And then for all the people complaining to not even be able to get an answer is just terrible. If Paul ever goes on tour again I think some signs complaining about this should be made. Although he probably wouldn't even know what you were talking about.

      1 Reply Last reply Reply Quote
      • patrice
        patrice last edited by

        oobu24 wrote:

        patrice wrote:

        I have been trying intermittedly for what feels like forever to be able to download the MP3 download for RRS double album and the high-rez remastered RRS and Wild Life and each time I haven't been able to get the downloads.  It's been going on for well over a year and today upon trying yet again, I see that my code for the RRS double album says it will be expiring Dec 31, 2020 (that date is printed on the download card).  Not expiring date is writen on the other card.  Countdown is on but I don't know who to contact.  I've looked all around the website but I don't see any contact info so I've come here and see that I'm not the only one.

        The message I've been seeing for months and months has been:

        "Temporarily Down for Maintenance. Our maintenance that has been delayed. Please check back."

        That is the exact message.  Hmm, "our maintenance that has been delayed" doesn't even make sense to me.  I've been waiting/trying, waiting/trying, and waiting/trying and now I'm afraid that it's nearing expiry time and I'm concerned I'll never be able to get the MP3 for the double or hi-rez for Wings 1971-73.

        Anyone have any success finding someone who can help us?

        This is ridiculous & really has left a bad feeling with many of us. Those darn sets are expensive & for the DL cards to not work is inexcusable. And then for all the people complaining to not even be able to get an answer is just terrible. If Paul ever goes on tour again I think some signs complaining about this should be made. Although he probably wouldn't even know what you were talking about.

        I find it really disheartening.  To be honest, I think I tried to download one of the other deluxe sets but could never get that one to work either.  I forget which one it was.  With some of the vinyl / deluxe sets I bought, I didn't try to download the files in time and  the codes had already expired.  Oh well.  But when I bought the RRS double vinyl I knew that I would want to download the mp3 in order to play the set using my computer but...not to be.  The Wings box set was a massive investment for me and the hi-rez was part of the package...or so I thought.  It's made me feel a little crazy (and ripped off) to NOT be able to download the files as the deadline (as stated on the download card) draws near!

        It's been frustrating to keep trying and trying all this time with no resolve and finding no one to help.  As of yesterday I put the download cards back in their respective packages as I've had them pinned to my refrigerator for over a year serving as a reminder to periodically check back on the links.

        Thanks for listening Oobu and for chiming in.

        1 Reply Last reply Reply Quote
        • oobu24
          oobu24 last edited by

          patrice wrote:

          oobu24 wrote:

          patrice wrote:

          I have been trying intermittedly for what feels like forever to be able to download the MP3 download for RRS double album and the high-rez remastered RRS and Wild Life and each time I haven't been able to get the downloads.  It's been going on for well over a year and today upon trying yet again, I see that my code for the RRS double album says it will be expiring Dec 31, 2020 (that date is printed on the download card).  Not expiring date is writen on the other card.  Countdown is on but I don't know who to contact.  I've looked all around the website but I don't see any contact info so I've come here and see that I'm not the only one.

          The message I've been seeing for months and months has been:

          "Temporarily Down for Maintenance. Our maintenance that has been delayed. Please check back."

          That is the exact message.  Hmm, "our maintenance that has been delayed" doesn't even make sense to me.  I've been waiting/trying, waiting/trying, and waiting/trying and now I'm afraid that it's nearing expiry time and I'm concerned I'll never be able to get the MP3 for the double or hi-rez for Wings 1971-73.

          Anyone have any success finding someone who can help us?

          This is ridiculous & really has left a bad feeling with many of us. Those darn sets are expensive & for the DL cards to not work is inexcusable. And then for all the people complaining to not even be able to get an answer is just terrible. If Paul ever goes on tour again I think some signs complaining about this should be made. Although he probably wouldn't even know what you were talking about.

          I find it really disheartening.  To be honest, I think I tried to download one of the other deluxe sets but could never get that one to work either.  I forget which one it was.  With some of the vinyl / deluxe sets I bought, I didn't try to download the files in time and  the codes had already expired.  Oh well.  But when I bought the RRS double vinyl I knew that I would want to download the mp3 in order to play the set using my computer but...not to be.  The Wings box set was a massive investment for me and the hi-rez was part of the package...or so I thought.  It's made me feel a little crazy (and ripped off) to NOT be able to download the files as the deadline (as stated on the download card) draws near!

          It's been frustrating to keep trying and trying all this time with no resolve and finding no one to help.  As of yesterday I put the download cards back in their respective packages as I've had them pinned to my refrigerator for over a year serving as a reminder to periodically check back on the links.

          Thanks for listening Oobu and for chiming in.

          You're welcome. It's just such a shame that no one here is able to help. 😞

          1 Reply Last reply Reply Quote
          • Nancy R
            Nancy R last edited by

            This was posted by TripletsLovePaul (Anita) who was an Admin in 2016. Don't know if she's still around.

            So sorry to learn you are experiencing issues with your downloads. :sad:

            Support for downloading "Pipes of Peace" is managed by Dropcards.

            Dropcards FAQ section may be found here:
            http://www.dropcards.com/help

            If the solution to your problem is not found within Dropcards FAQ sections, you may contact Dropcards Customer Support for further assistance here:
            https://dropcards.zendesk.com/hc/en-us/requests/new

            Support for downloading "McCartney II" is managed by Topspin.

            Topspin's general download FAQ section may be found here:
            http://support.topspinmedia.com/hc/en-us/categories/200211043-Downloading

            If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:
            https://app.topspin.net/account/help_public

            I hope this information helps and all is resolved swiftly!

            Anita

            Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

            GA Dome, Atlanta, GA May 1, 1993

            Philips Arena, Atlanta, GA May 12, 2002

            FedEx Forum, Memphis, TN May 26, 2013

            Philips Arena, Atlanta, GA Oct. 15, 2014

            Infinite Energy Center, Duluth, GA July 13, 2017

            Bon Secours Arena, Greenville, SC May 30, 2019

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            • patrice
              patrice last edited by

              Nancy R wrote:

              This was posted by TripletsLovePaul (Anita) who was an Admin in 2016. Don't know if she's still around.

              So sorry to learn you are experiencing issues with your downloads. :sad:

              Support for downloading "Pipes of Peace" is managed by Dropcards.

              Dropcards FAQ section may be found here:
              http://www.dropcards.com/help

              If the solution to your problem is not found within Dropcards FAQ sections, you may contact Dropcards Customer Support for further assistance here:
              https://dropcards.zendesk.com/hc/en-us/requests/new

              Support for downloading "McCartney II" is managed by Topspin.

              Topspin's general download FAQ section may be found here:
              http://support.topspinmedia.com/hc/en-us/categories/200211043-Downloading

              If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:
              https://app.topspin.net/account/help_public

              I hope this information helps and all is resolved swiftly!

              Anita

              Hi NancyR and thanks so much for trying to help!  I tried the links but those pages are no longer available and can't be found on the web.  I wonder if there is a way to try and contact the admins of the Maccaboard in an effort to see if they've heard anything?  I may try and poke around the website again to see if there's any way of contacting them.  It sounds as if this situation of not being able to redeem our downloads is not something new and it would be great if there could be an announcement somewhere on the website letting us know what to do.

              1 Reply Last reply Reply Quote
              • Nancy R
                Nancy R last edited by

                patrice wrote:

                Nancy R wrote:

                This was posted by TripletsLovePaul (Anita) who was an Admin in 2016. Don't know if she's still around.

                So sorry to learn you are experiencing issues with your downloads. :sad:

                Support for downloading "Pipes of Peace" is managed by Dropcards.

                Dropcards FAQ section may be found here:
                http://www.dropcards.com/help

                If the solution to your problem is not found within Dropcards FAQ sections, you may contact Dropcards Customer Support for further assistance here:
                https://dropcards.zendesk.com/hc/en-us/requests/new

                Support for downloading "McCartney II" is managed by Topspin.

                Topspin's general download FAQ section may be found here:
                http://support.topspinmedia.com/hc/en-us/categories/200211043-Downloading

                If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here:
                https://app.topspin.net/account/help_public

                I hope this information helps and all is resolved swiftly!

                Anita

                Hi NancyR and thanks so much for trying to help!  I tried the links but those pages are no longer available and can't be found on the web.  I wonder if there is a way to try and contact the admins of the Maccaboard in an effort to see if they've heard anything?  I may try and poke around the website again to see if there's any way of contacting them.  It sounds as if this situation of not being able to redeem our downloads is not something new and it would be great if there could be an announcement somewhere on the website letting us know what to do.

                Send a PM to Calico. Just start typing Calico (Liz) and her screen name will pop up. Then there's the Admin TripletsLovePaul (Anita) and I don't know if anybody else is still out there. Used to be a guy named AlanGreig or something, and there was Spock. As the Beach Boys sang "God Only Knows!"

                Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                GA Dome, Atlanta, GA May 1, 1993

                Philips Arena, Atlanta, GA May 12, 2002

                FedEx Forum, Memphis, TN May 26, 2013

                Philips Arena, Atlanta, GA Oct. 15, 2014

                Infinite Energy Center, Duluth, GA July 13, 2017

                Bon Secours Arena, Greenville, SC May 30, 2019

                1 Reply Last reply Reply Quote
                • Nancy R
                  Nancy R last edited by

                  https://www.aarp.org/money/budgeting-saving/info-2020/7-steps-to-getting-customer-satisfaction.html?cmp=EMC-DSO-NLC-MONY-SAPLA--MCTRL-090820-F3-4841414&ET_CID=4841414&ET_RID=11404819&encparam=3ouVE19ucV9ldktESAa35XveAw9G9%2fHYQABhXz07gvQ%3d

                  Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                  GA Dome, Atlanta, GA May 1, 1993

                  Philips Arena, Atlanta, GA May 12, 2002

                  FedEx Forum, Memphis, TN May 26, 2013

                  Philips Arena, Atlanta, GA Oct. 15, 2014

                  Infinite Energy Center, Duluth, GA July 13, 2017

                  Bon Secours Arena, Greenville, SC May 30, 2019

                  1 Reply Last reply Reply Quote
                  • D
                    davecashmore last edited by

                    Hi there,

                    I recently bought Wings at the Speed of Sound and went to the redeem page stated on the download card - paulmccartney.com/redeem - but the button doesn't do anything.

                    Could anyone help?

                    Regards,

                    David

                    1 Reply Last reply Reply Quote
                    • Kestrel
                      Kestrel last edited by

                      davecashmore wrote:

                      I recently bought Wings at the Speed of Sound and went to the redeem page stated on the download card - paulmccartney.com/redeem - but the button doesn't do anything.

                      This release is now six years old and I suspect that the 'redeem' offer has expired. This does seem unfair given that you have only recently purchased the album but, and again I'm only assuming here, the option to download is probably only for a limited set time after the albums release and not for a set time after the albums sale.

                      Wembley Empire Pool, London  (Wings) 21st October 1976.

                      'Take It Away' video shoot Elstree studios, London 23rd June 1982.

                      'Give My Regards To Broad Street' film premier, London 29th November 1984.

                      Docklands Arena rehearsal concert, London 5th February 1993.

                      Run Devil Run launch party, Equinox Club, London 30th September 1999.

                      O2 Arena, London 22nd December 2009.

                      O2 Arena, London 5th December 2011.

                      1 Reply Last reply Reply Quote
                      • G
                        Gnich last edited by

                        Hi Everyone,

                        I'm sick of this.  Products should not be sold that are not fit for purpose.  I'm still trying to download the RRS and Chaos...LPs.  As the albums are not as advertised they breach the Consumer Rights Act 2015 so I'm hoping to report those responsible (if I can ever figure out who it is!).  I'm starting to put this on my twitter but it's a newish account so not getting much traction.  If anyone wants to 'like' the relevant tweets it might help (you don't have to follow or read any of my other nonsense...this isn't a plea for followers!).  Also don't be put off by the suggestive name...it's really is about albums

                        https://twitter.com/Ratemy12inch

                        1 Reply Last reply Reply Quote
                        • Nancy R
                          Nancy R last edited by

                          Gnich wrote:

                          Hi Everyone,

                          I'm sick of this.  Products should not be sold that are not fit for purpose.  I'm still trying to download the RRS and Chaos...LPs.  As the albums are not as advertised they breach the Consumer Rights Act 2015 so I'm hoping to report those responsible (if I can ever figure out who it is!).  I'm starting to put this on my twitter but it's a newish account so not getting much traction.  If anyone wants to 'like' the relevant tweets it might help (you don't have to follow or read any of my other nonsense...this isn't a plea for followers!).  Also don't be put off by the suggestive name...it's really is about albums

                          https://twitter.com/Ratemy12inch

                          It took me a second to get that! 😂

                          Contact MPL about the download problem. Scroll down for U.S. address.

                          https://www.customer-service-care.info/2020/03/paul-mccartney-phone-number-email-fan.html

                          Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                          GA Dome, Atlanta, GA May 1, 1993

                          Philips Arena, Atlanta, GA May 12, 2002

                          FedEx Forum, Memphis, TN May 26, 2013

                          Philips Arena, Atlanta, GA Oct. 15, 2014

                          Infinite Energy Center, Duluth, GA July 13, 2017

                          Bon Secours Arena, Greenville, SC May 30, 2019

                          1 Reply Last reply Reply Quote
                          • G
                            Gnich last edited by

                            Gnich wrote:

                            Hi Everyone,

                            I'm sick of this.  Products should not be sold that are not fit for purpose.  I'm still trying to download the RRS and Chaos...LPs.  As the albums are not as advertised they breach the Consumer Rights Act 2015 so I'm hoping to report those responsible (if I can ever figure out who it is!).  I'm starting to put this on my twitter but it's a newish account so not getting much traction.  If anyone wants to 'like' the relevant tweets it might help (you don't have to follow or read any of my other nonsense...this isn't a plea for followers!).  Also don't be put off by the suggestive name...it's really is about albums

                            https://twitter.com/Ratemy12inch

                            Just tried again today....and it worked!  Finally managed to download the Chaos...and RRS double album!  Still seemed to be some technical issues but went in via paulmccartney.com/redeem/chaos-vinyl and it all worked.....at last!

                            1 Reply Last reply Reply Quote
                            • Nancy R
                              Nancy R last edited by

                              Gnich wrote:

                              Gnich wrote:

                              Hi Everyone,

                              I'm sick of this.  Products should not be sold that are not fit for purpose.  I'm still trying to download the RRS and Chaos...LPs.  As the albums are not as advertised they breach the Consumer Rights Act 2015 so I'm hoping to report those responsible (if I can ever figure out who it is!).  I'm starting to put this on my twitter but it's a newish account so not getting much traction.  If anyone wants to 'like' the relevant tweets it might help (you don't have to follow or read any of my other nonsense...this isn't a plea for followers!).  Also don't be put off by the suggestive name...it's really is about albums

                              https://twitter.com/Ratemy12inch

                              Just tried again today....and it worked!  Finally managed to download the Chaos...and RRS double album!  Still seemed to be some technical issues but went in via paulmccartney.com/redeem/chaos-vinyl and it all worked.....at last!

                              Yay! (Now can I rate your 12 inch?) 😂

                              Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                              GA Dome, Atlanta, GA May 1, 1993

                              Philips Arena, Atlanta, GA May 12, 2002

                              FedEx Forum, Memphis, TN May 26, 2013

                              Philips Arena, Atlanta, GA Oct. 15, 2014

                              Infinite Energy Center, Duluth, GA July 13, 2017

                              Bon Secours Arena, Greenville, SC May 30, 2019

                              1 Reply Last reply Reply Quote
                              • B
                                beatleian last edited by

                                Anybody have any luck with the Redeem button these days? I complained a while ago about having bought Venus and Mars and WOA only for the *still advertised * feature of high-res downloads being seemingly unavailable. Any updates or resolutions would be appreciated.

                                1 Reply Last reply Reply Quote
                                • funkyworm9
                                  funkyworm9 last edited by

                                  I paid $150 for each box set and none of the codes work.  Please help.  I paid the premium for ownership of songs not avaialble to anyone else.  I contacted DropCard they told me to contact MPL, MPL told me to contact PaulMcCartney dot com, they told me to contact the record store, record store told me to contact Paul McCartney, his number is unlisted.

                                  Please help, I'll send you photos of my codes you can issue new ones or links to download the music i paid for.  Both the CD boxset code and the Vinyl Codes dont work by the way.

                                  These are the albums i need help with:

                                  1. Paul McCartney - McCartney I
                                  2. Paul McCartney - RAM
                                  3. Paul McCartney - Band on the Run
                                  4. Paul McCartney - Venus & Mars
                                  5. Paul McCartney - Wings At The Speed of Sound
                                  6. Paul McCartney - Wings Over America
                                  7. Paul McCartney - McCartney II

                                  1 Reply Last reply Reply Quote
                                  • funkyworm9
                                    funkyworm9 last edited by

                                    NO ONE BUY MCCARTNEY III UNTIL MACCA FIXES REDEEM CODE ISSUE!!!

                                    1 Reply Last reply Reply Quote
                                    • J
                                      Johnny1090 last edited by

                                      I recently purchased "Wings over America" box set Deluxe Edition which come with digital downloads card. When I go to www.paulmccartney.com/redeem to claim the downloads, nothing happens when I click the "Redeem" button.I'm directed to a new web page having address «javascript:void(0);» I have tried this in different browsers (Chrome, IE, Firefox) but with the same result. How can I get my downloads for what I paid for ? Thanks!

                                      Jean

                                      1 Reply Last reply Reply Quote
                                      • Nancy R
                                        Nancy R last edited by

                                        Johnny1090 wrote:

                                        I recently purchased "Wings over America" box set Deluxe Edition which come with digital downloads card. When I go to www.paulmccartney.com/redeem to claim the downloads, nothing happens when I click the "Redeem" button.I'm directed to a new web page having address «javascript:void(0);» I have tried this in different browsers (Chrome, IE, Firefox) but with the same result. How can I get my downloads for what I paid for ? Thanks!

                                        Jean

                                        Have you read any of this thread? It's an ongoing problem. The downloads only seem to work if you buy it when they originally are released and not years later. ☹️

                                        Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                                        GA Dome, Atlanta, GA May 1, 1993

                                        Philips Arena, Atlanta, GA May 12, 2002

                                        FedEx Forum, Memphis, TN May 26, 2013

                                        Philips Arena, Atlanta, GA Oct. 15, 2014

                                        Infinite Energy Center, Duluth, GA July 13, 2017

                                        Bon Secours Arena, Greenville, SC May 30, 2019

                                        1 Reply Last reply Reply Quote
                                        • J
                                          Johnny1090 last edited by

                                          I have a solution for these download problems. Why not exchange the High Res Tunes between us having a problem ? Ex: I have the Tug of War High Res, so I can send them to someone that can send me the Wings Over America High res. As McCartney team can't resolve the problem, we the buyers (expansive box set $$) can resolve this ! We all paid for the High Res but we can't obtain them from the guy in the first place is selling them ! So it's a scam if Macca team can't resolve the many issues as stated here in this board.

                                          1 Reply Last reply Reply Quote
                                          • L
                                            limited_edition last edited by

                                            cds1689 wrote:

                                            I recently purchased "Ram" Deluxe Edition and "Oceans Kingdom," both of which come with digital downloads. However, when I go to www.paulmccartney.com/redeem to claim the downloads, nothing happens when I click the "Redeem" button. I have tried this in different browsers (Chrome, IE, Firefox) but with the same result. How can I get my downloads? Thanks!

                                            i have the same thing opening another page "about:blank#blocked"

                                            1 Reply Last reply Reply Quote
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