Italian fans are very angry!
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D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
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Nancy R wrote:
Sign this petition!
Petition is signed. I also contacted MPL Communications to make sure they were aware (I'm sure they are) of the actions of this unscrupulous promoter. I kindly asked them to use their immense influence within the industry to pressure this bastard to issue refunds. We'll see what kind of response we get! Fingers crossed...
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bernie1cat wrote:
Nancy R wrote:
Sign this petition!
Petition is signed. I also contacted MPL Communications to make sure they were aware (I'm sure they are) of the actions of this unscrupulous promoter. I kindly asked them to use their immense influence within the industry to pressure this bastard to issue refunds. We'll see what kind of response we get! Fingers crossed...
Thank you, Nancy. I've already signed the petition and i wrote also to MPL like you. I'm italian, i love my country, i'm proud to be italian, but in this circumstance i am ashamed to be italian
! Double fingers crossed! -
gianna wrote:
bernie1cat wrote:
D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
I apologize on behalf of hall onest italian people. In Italy we are not all like D'Alessandro& Galli.
It is I who apologize. My rant is directed solely at the promoter and the crooked politicians who allow this to happen. We know they do it because there is a lot of money in it for them. I love Italty, the food, culture, people and la dolce vita. Please take my suggestion and write to Paul's people at MPL Communications. I think our best bet for refunds is MPL putting immense pressure on these crooks.
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what a shame
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I have forwarded this video to Paul's band members, his manager and Marshall Arts. Not sure it will have any effect, but at least they will become aware of the situation.
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You can also get in touch with the local promoter and the ticket seller via Twitter:
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I signed the petition yesterday and emailed ticketone (no response). How do you contact MPL or the promoter aside from twitter?
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kitty55d wrote:
I signed the petition yesterday and emailed ticketone (no response). How do you contact MPL or the promoter aside from twitter?
What email address did you use to contact ticketone
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I used the "contact us" feature from their website, not exactly email but when I used this before they replied via email the next day. Now nothing.
Since I used Paypal, I also contacted them. I don't have a lot of hope but figure the more our position can be heard, the better.
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kitty55d wrote:
I used the "contact us" feature from their website, not exactly email but when I used this before they replied via email the next day. Now nothing.
Since I used Paypal, I also contacted them. I don't have a lot of hope but figure the more our position can be heard, the better.
any reply from PayPal, I also used PayPal so im hopeing they just refund us since its agaisnt eurpean law I think to keep our money ha
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bernie1cat wrote:
D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
same, I will never buy tickets for a concert in Italy ever again, what a scam
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kitty55d wrote:
I signed the petition yesterday and emailed ticketone (no response). How do you contact MPL or the promoter aside from twitter?
This is the email from Ticketone i received 2 days ago
Dear Customer,
we inform you that the Paul McCartney concerts scheduled on 10th of june in Napoli and on 13th of June in Lucca have been canceled.Below you can find an extract of what has been communicated by the event organizer D'Alessandro and Galli:
" The health emergency caused by the spread of Covid-19 and the consequent decisions taken by the Government and competent authorities makes it impossible for the show in Naples (June 10th) and the show in Lucca (June 13th) to take place.
Despite our desire to recover these concerts, many factors out of our responsibility are not allowing us to find new dates. Thus, we have to start the refunding procedure based on the law at the moment in force which provides vouchers that can be used for all D’Alessandro e Galli concerts within 18 months since they’ve been issued, covering the price you paid for the ticket.
[...] As you can imagine, we’ve been working for months together with our partners and suppliers for these concerts and we’re as deeply sad as you are for this cancellation. We hope you’ll understand this decision which is as unavoidable as independent of our will"In order to be considered valid, requests for the refund of previously purchased Tickets for this events, must be carried out according to the procedures and within the time limits indicated in the tables on that you find at the page www.ticketone.it/covid19, so we invite you to read it now and to correctly submit your request.
We also inform you that, following the indications received by the Event Organizer, and on the basis of the provisions contained in the "Cura Italia Decree" (Legislative Decree no. 18/2020) pursuant to art. 88., and subsequent measures, the refund will be made by issuing vouchers that can be used only on the website www.ticketone.it for the purchase of tickets relating to future events organized by the same Organizer.
We remind you that, in light of the difficult situation we are all experiencing and the amount of events canceled, the timing of handling requests and refunds will last for some months.
Given the constant evolution of the situation, we also recommend that you periodically monitor our website https://www.ticketone.it/campaign/en/cancellations-postponement/ to always be updated in real time.
Best regards,
TicketOne Staff "The italian consumer associations are considering an appeal to EU.
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The local press is now aware of the situation. The italian Rolling Stone just published the article "Why who bought tickets for Paul McCartney should attend a Céline Dion concert?" collecting hundreds of (upset) comments in their social medias. That's quite true, I will never spend that amount of money for anybody else.
At the same time, it looks official that the only way to get a refound will be through vouchers on Ticketone. The requests will be accepted until June 17.
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pcull05 wrote:
bernie1cat wrote:
D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
same, I will never buy tickets for a concert in Italy ever again, what a scam
A concert in Italy is a complete different experience: locations are historical, people is warm, the whole atmosphere is magic. Imagine singing your favourite tunes beneath roman walls.
But I understand your frustration, there's nothing else I can say. I'm Italian and I feel sad for all of us. They are trying to save the music industry in Italy withouth thinking of the customers, especially the ones coming from abroad.
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Devil wrote:
The local press is now aware of the situation. The italian Rolling Stone just published the article "Why who bought tickets for Paul McCartney should attend a Céline Dion concert?" collecting hundreds of (upset) comments in their social medias. That's quite true, I will never spend that amount of money for anybody else.
At the same time, it looks official that the only way to get a refound will be through vouchers on Ticketone. The requests will be accepted until June 17.
and if we dont request vouchers we will never be refunded? how is this legal?
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Devil wrote:
pcull05 wrote:
bernie1cat wrote:
D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
same, I will never buy tickets for a concert in Italy ever again, what a scam
A concert in Italy is a complete different experience: locations are historical, people is warm, the whole atmosphere is magic. Imagine singing your favourite tunes beneath roman walls.
But I understand your frustration, there's nothing else I can say. I'm Italian and I feel sad for all of us. They are trying to save the music industry in Italy withouth thinking of the customers, especially the ones coming from abroad.
yeah I love italy, thats why I picked italy over every other country but if I knew buying concert tickets was a literal gamble in italy I wouldnt have and will never again.
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The issue of the voucher is contained in the "Cura Italia Decree" of the Italian government concerning the corona virus measures, but the European Commission intervened against the choice of "Cura Italia" to exclude the reimbursement, instead favoring the voucher, judging it in stark contrast to European standards. For the EU the consumer must be able to choose the most convenient formula for him.
The Italian government has until May 28 to intervene and take appropriate measures on the issue of vouchers or refunds. Let's make a lot of noise everywhere, so that the Italian government revoke his position and favore the reimbursement.
