Italian fans are very angry!
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Since I didn't request a voucher, this is not so good:
The request for monetary reimbursement will only be accepted from customers who meet the following characteristics:
- a refund has already been requested through voucher within the timeframe set
- voucher must be intact, not partially used
- voucher has been issued for one of the cancelled show, indicated in the relevant section
- the reimbursement request of the voucher must be submitted within 30 days from the date on which the platform was made available or within the deadline indicated by each Organizer
But since my credit card already applied a refund, I guess I won't worry about it.
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TicketOne is doing confusion! Let's wait the 18 and certainly there will be a new form, more correct, to request the refund
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kitty55d wrote:
Since I didn't request a voucher, this is not so good:
The request for monetary reimbursement will only be accepted from customers who meet the following characteristics:
- a refund has already been requested through voucher within the timeframe set
- voucher must be intact, not partially used
- voucher has been issued for one of the cancelled show, indicated in the relevant section
- the reimbursement request of the voucher must be submitted within 30 days from the date on which the platform was made available or within the deadline indicated by each Organizer
But since my credit card already applied a refund, I guess I won't worry about it.
If you have already got a refund from your cc, i think you don't need to do anything more
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They should just cancel the original credit card transactions and issue refunds without the need for customers to make any requests. That's what other European ticket vendors did for Paul's cancelled concerts.
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5th-beatle wrote:
They should just cancel the original credit card transactions and issue refunds without the need for customers to make any requests. That's what other European ticket vendors did for Paul's cancelled concerts.
I totally agree with you, but, given how they have behaved so far, the only thing is to follow what they will say
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Has everyone who asked for a voucher received it? It seems you need to have the voucher already before asking for the cash refund.
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Do we have to fill out this questionnaire again or how can we request refunds?
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Kimsey wrote:
Do we have to fill out this questionnaire again or how can we request refunds?
My understanding is that you do need to fill it out again. What a joke! 5th Beatle is right...they should automatically refund to the original method of payment like any other ticket seller.
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Today TicketOne wrote me
" Dear Customer,
your request has been accepted: You will receive a money refund regarding the voucher issued for the cancellation of the event Paul McCartney.
IMPORTANT NOTICE
Money will be transferred to your bank account at the end of the request period.
Actual refund will be calculated taking into account the possible use of the voucher before the end of the request period.
Best regards,
TicketOne Staff"
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gianna wrote:
Today TicketOne wrote me
" Dear Customer,
your request has been accepted: You will receive a money refund regarding the voucher issued for the cancellation of the event Paul McCartney.
IMPORTANT NOTICE
Money will be transferred to your bank account at the end of the request period.
Actual refund will be calculated taking into account the possible use of the voucher before the end of the request period.
Best regards,
TicketOne Staff"
Gianna, I didn't think you had requested a voucher previously?
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gianna wrote:
kitty55d wrote:
Since I didn't request a voucher, this is not so good:
The request for monetary reimbursement will only be accepted from customers who meet the following characteristics:
- a refund has already been requested through voucher within the timeframe set
- voucher must be intact, not partially used
- voucher has been issued for one of the cancelled show, indicated in the relevant section
- the reimbursement request of the voucher must be submitted within 30 days from the date on which the platform was made available or within the deadline indicated by each Organizer
But since my credit card already applied a refund, I guess I won't worry about it.
If you have already got a refund from your cc, i think you don't need to do anything more
Yes, I think you're right, thanks. I reviewed the credit from my cc and since the 60 day "wait" has passed I don't think they'll reverse it now.
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kitty55d wrote:
gianna wrote:
Today TicketOne wrote me
" Dear Customer,
your request has been accepted: You will receive a money refund regarding the voucher issued for the cancellation of the event Paul McCartney.
IMPORTANT NOTICE
Money will be transferred to your bank account at the end of the request period.
Actual refund will be calculated taking into account the possible use of the voucher before the end of the request period.
Best regards,
TicketOne Staff"
Gianna, I didn't think you had requested a voucher previously?
Yes, i didn't ask the voucher but they sent it all the same and i refused it by certified mail.
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kitty55d wrote:
gianna wrote:
kitty55d wrote:
Since I didn't request a voucher, this is not so good:
The request for monetary reimbursement will only be accepted from customers who meet the following characteristics:
- a refund has already been requested through voucher within the timeframe set
- voucher must be intact, not partially used
- voucher has been issued for one of the cancelled show, indicated in the relevant section
- the reimbursement request of the voucher must be submitted within 30 days from the date on which the platform was made available or within the deadline indicated by each Organizer
But since my credit card already applied a refund, I guess I won't worry about it.
If you have already got a refund from your cc, i think you don't need to do anything more
Yes, I think you're right, thanks. I reviewed the credit from my cc and since the 60 day "wait" has passed I don't think they'll reverse it now.
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Hi, I have just requested the refund, but when I enter my voucher number nothing happens. No confirmation from them. it promises... Moreover, they only sent me one voucher in june when I had 2 tickets! They never responded to my requests.
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He Everyone,
I haven't been able long onto site for a very long time. Anyhow, wow! I'm reading people aren't getting their monies back due to canceled gigs? Keep trying..sorry
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Any positive news? I've filled out that questionnaire again and sent them numerous e-mails with IBAN numbers, etc, but got no reply.
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niko999 wrote:
Hi, I have just requested the refund, but when I enter my voucher number nothing happens. No confirmation from them. it promises... Moreover, they only sent me one voucher in june when I had 2 tickets! They never responded to my requests.
were you able to request the refund?
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Kimsey wrote:
Any positive news? I've filled out that questionnaire again and sent them numerous e-mails with IBAN numbers, etc, but got no reply.
If you filled out the application correctly, it should be enough.
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harleyblues wrote:
He Everyone,
I haven't been able long onto site for a very long time. Anyhow, wow! I'm reading people aren't getting their monies back due to canceled gigs? Keep trying..sorry
Hi Harley. We hope that everything goes well
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What a hopeless situation. I made a request for refund few weeks after event. Cant see why they dont refund automatically. The Ticketone website is a cpmplete mess if you're non-Italian.. Have now 800 euro;s spent on Paul McCartney 2020 concerts where the man did not sing a note. Anyone has a tip how to deal with this?