Website downloads
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Hi - I am trying to download the audio files via the website - whenever i try I get "Please enter a valid email address" yet I see no option to enter an email address or sign in If I go to the sign up I get the message saying I am already registered Please help
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duncansby:
Hi - I am trying to download the audio files via the website - whenever i try I get "Please enter a valid email address" yet I see no option to enter an email address or sign in If I go to the sign up I get the message saying I am already registered Please help
Hi, So sorry to learn you are experiencing issues with your download. To redeem your download please visit: http://www.paulmccartney.com/redeem Topspin Paul McCartney FAQ section may be found here: http://support.topspinmedia.com/categories/20022016-paul-mccartney-faqs Topspin general download FAQ section may be found here: http://support.topspinmedia.com/forums If the solution to your problem is not found within Topspin's FAQ sections, you may contact Topspin Customer Support for further assistance here: https://app.topspin.net/account/help_public Members who have reported this issue in the past have often found success in downloading with an alternate browser such as Firefox, Google Chrome, Internet Explorer, etc. Please note, if you have entered your redemption code several times in an effort to download (unsuccessfully), you will need to contact Topspin Customer Support to obtain a new code. I hope this information helps. Anita
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