Italian fans are very angry!
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Kimsey wrote:
bernie1cat wrote:
Today I received refunds in full for both Lucca and Napoli from my credit card company.
Apparently they refuted the promoters arguments that they were just abiding by the"law"!!! Never again D'A e G scammers! Hope you go out of business after you refund everyone!
Did you buy your tickets from TicketOne? Did you request a voucher or what did you write to them that they gave you refunds?
I bouhgt through Ticketone.it. I did send in the forms for the voucher, too. I kept a detailed record of all my e-mails to Ticketone and D'A e G with their arrogant replies and sent copies to my credit card company, PayPal as well as making a nuisance more than daily of myself to the European Central bank and trade commisssion. In essence I made it known to both Ticketone and D'A e G that I was not going to let this matter go without full refunds. In the end the credit card company sided with me and I think D'A e G got tired of dealing with me. That as well as the decree being changed this week. So keep pestering them! Be a pain in their arse if necessary.
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bernie1cat wrote:
Kimsey wrote:
bernie1cat wrote:
Today I received refunds in full for both Lucca and Napoli from my credit card company.
Apparently they refuted the promoters arguments that they were just abiding by the"law"!!! Never again D'A e G scammers! Hope you go out of business after you refund everyone!
Did you buy your tickets from TicketOne? Did you request a voucher or what did you write to them that they gave you refunds?
I bouhgt through Ticketone.it. I did send in the forms for the voucher, too. I kept a detailed record of all my e-mails to Ticketone and D'A e G with their arrogant replies and sent copies to my credit card company, PayPal as well as making a nuisance more than daily of myself to the European Central bank and trade commisssion. In essence I made it known to both Ticketone and D'A e G that I was not going to let this matter go without full refunds. In the end the credit card company sided with me and I think D'A e G got tired of dealing with me. That as well as the decree being changed this week. So keep pestering them! Be a pain in their arse if necessary.
That's great news...Congrats!!
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bernie1cat wrote:
Kimsey wrote:
bernie1cat wrote:
Today I received refunds in full for both Lucca and Napoli from my credit card company.
Apparently they refuted the promoters arguments that they were just abiding by the"law"!!! Never again D'A e G scammers! Hope you go out of business after you refund everyone!
Did you buy your tickets from TicketOne? Did you request a voucher or what did you write to them that they gave you refunds?
I bouhgt through Ticketone.it. I did send in the forms for the voucher, too. I kept a detailed record of all my e-mails to Ticketone and D'A e G with their arrogant replies and sent copies to my credit card company, PayPal as well as making a nuisance more than daily of myself to the European Central bank and trade commisssion. In essence I made it known to both Ticketone and D'A e G that I was not going to let this matter go without full refunds. In the end the credit card company sided with me and I think D'A e G got tired of dealing with me. That as well as the decree being changed this week. So keep pestering them! Be a pain in their arse if necessary.
Thank you! Congrats to you! I think they should refund everyone who bought tickets to both Lucca and Naples!
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I received this in an email from ticketone. I'm pasting both original italian version and the google translated to english version. The later makes no sense to me because it seem to want ME to wire transfer additional funds to them!?!?
Gentile cliente
Grazie per aver acquistato, di seguito i riferimenti dell’ ordine eseguito:
Data Ordine: 24/11/2019
Numero ordine:
Importo: US$ 347,23 EUR
Da una verifica tecnica La informiamo però che il relativo pagamento non risulta andato a buon fine.
Per poterlo confermare dovrà eseguire un bonifico per l’ importo sopra indicato.
Di seguito le coordinate del beneficiario:
C/C intestato a TicketOne S.p.A.
IBAN: IT06J0309501600959103921300
BIC: COBAITMM
Causale: Sito TicketOne.it 1175415190-166868608
Restiamo in attesa di un suo gentile riscontro
Customer Care & Billing
Email: ecomm.customerservice@ticketone.it
TicketOne S.p.A.
Società soggetta a direzione e coordinamento di CTS Eventim AG & Co. KGaA
Sede legale: Via Vittor Pisani 19, 20124 Milano
Capitale sociale: € 4.998.701,59
P. IVA: 12471480157 REA Milano n.: 1558633
Website: http://www.ticketone.it
Call Center TicketOne 892.101 * - Servizio Informativo e di Vendita
________________________________________
*CALL CENTER TICKETONE 892.101
Il call center è attivo dal lunedì al venerdì dalle 8:00 alle 21:00 e il sabato dalle 9:00 alle 17:30.
Il costo della chiamata da rete fissa è di 1 euro al minuto senza scatto alla risposta. La durata massima della chiamata tariffata è di dodici minuti e 30 secondi. Il costo massimo del servizio da rete mobile è di 1 euro e 50 centesimi al minuto con scatto alla risposta di 12,91 centesimi. Il servizio è riservato ai maggiorenni. Tutti i costi evidenziati sono espressi al netto I.V.A
--------------------------------------------------------------
Dear Customer
Thank you for purchasing, below the references of the order executed:
Order date: 24/11/2019
Order number:
Amount: US $ 347.23 EURFrom a technical verification, however, we inform you that the related payment has not been successful.
To be able to confirm it, you must make a bank transfer for the amount indicated above.Here are the beneficiary's coordinates:
C / C registered to TicketOne S.p.A.
IBAN: IT06J0309501600959103921300
BIC: COBAITMM
Reason: TicketOne.it website 1175415190-166868608We look forward to your kind reply
Customer Care & Billing
Email: ecomm.customerservice@ticketone.itTicketOne S.p.A.
Company subject to the direction and coordination of CTS Eventim AG & Co. KGaA
Registered office: Via Vittor Pisani 19, 20124 Milan
Share capital: € 4,998,701.59
VAT number: 12471480157 REA Milan n .: 1558633
Website: http://www.ticketone.it
Call Center TicketOne 892.101 * - Information and Sales Service
________________________________________* CALL CENTER TICKETONE 892.101
The call center is open from Monday to Friday from 8:00 to 21:00 and on Saturday from 9:00 to 17:30.
The cost of the landline call is 1 euro per minute without connection fee. The maximum duration of the tariffed call is twelve minutes and 30 seconds. The maximum cost of the mobile network service is 1 euro and 50 cents per minute with a connection charge of 12.91 cents. The service is reserved for adults. All costs shown are expressed net of VAT
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After getting the above email, I went to the ticketone.it site, and it appears that you can submit a refund request now!
I didn't attempt it, since my bank already provided a refund to my cc. I messaged them, asking how to proceed. But for any of you folks who didn't dispute through your bank, looks like you can apply for a REAL refund!
Good luck to all who purchased, to get the appropriate refund.
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Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
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pcull05 wrote:
Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
I don't remember now exactly how I found it, and it was difficult. I do remember it was "how to apply for a refund for cancelled concerts" or something like that. There was also a link to a list of those that were cancelled and I verified both Italy shows were there.
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TicketOne's reply:
Gentile Cliente,
la informiamo che la pratica di rimborso risulta completata tramite voucher
Cordiali Saluti
So they do not want to give refunds.
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I don't remember reading this before, but it's from the ticketone website:
IMPORTANT - LATEST UPDATES 20 JULY 2020
We inform the kind public that article 183 of Law no. 77 of 2020 (conversion into Law of the so-called "Relaunch Decree"), published on 18 July in the Official Journal, has made significant changes to art. 88 of Law no. 24 of 2020 (so-called "Cura Italia") and therefore to the organization of reimbursements and the procedures for issuing vouchers with particular reference to "Light Music ".
In the light of the new text of the Law, which intervenes after 4 months of full operation of the previously consolidated legislation, the organizers have informed us that to correctly implement the new legislation they are already working, also through their own trade association, to acquire from the Authorities competent the necessary insights and clarifications .
TicketOne, as a ticketing company operating in the name and on behalf of the aforementioned Organizers, will update the ticket holders as soon as possible on the basis of the application results of the Law and the instructions that it will receive from the Organizers themselves.
Sounds like they're still trying to get out of issuing real refunds.
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kitty55d wrote:
I don't remember reading this before, but it's from the ticketone website:
IMPORTANT - LATEST UPDATES 20 JULY 2020
We inform the kind public that article 183 of Law no. 77 of 2020 (conversion into Law of the so-called "Relaunch Decree"), published on 18 July in the Official Journal, has made significant changes to art. 88 of Law no. 24 of 2020 (so-called "Cura Italia") and therefore to the organization of reimbursements and the procedures for issuing vouchers with particular reference to "Light Music ".
In the light of the new text of the Law, which intervenes after 4 months of full operation of the previously consolidated legislation, the organizers have informed us that to correctly implement the new legislation they are already working, also through their own trade association, to acquire from the Authorities competent the necessary insights and clarifications .
TicketOne, as a ticketing company operating in the name and on behalf of the aforementioned Organizers, will update the ticket holders as soon as possible on the basis of the application results of the Law and the instructions that it will receive from the Organizers themselves.
Sounds like they're still trying to get out of issuing real refunds.
Yes, today they sent the same text in an e-mail. And yes, they do want to get away with issuing real refunds. They owe ten thousands of fans money for these cancelled shows.
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Kimsey wrote:
TicketOne's reply:
Gentile Cliente,
la informiamo che la pratica di rimborso risulta completata tramite voucher
Cordiali Saluti
So they do not want to give refunds.
Did you write an email saying that you didn't accept the vocher but that you want a refund?
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pcull05 wrote:
Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
Do not fill in the form you find on their website but write an email to legale@pec.ticketone-pec.it and to diandgi@pec.dalessandroegalli.com in which you ask for the monetary refund and refuse to issue the voucher.
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kitty55d wrote:
I received this in an email from ticketone. I'm pasting both original italian version and the google translated to english version. The later makes no sense to me because it seem to want ME to wire transfer additional funds to them!?!?
-------------------------------------------------------------
Dear Customer
Thank you for purchasing, below the references of the order executed:
Order date: 24/11/2019
Order number:
Amount: US $ 347.23 EURFrom a technical verification, however, we inform you that the related payment has not been successful.
To be able to confirm it, you must make a bank transfer for the amount indicated above.If you have received the money back from your bank, that's fine. Don't answer their requests, not even by an email !!! They are scammers !!!
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gianna wrote:
Kimsey wrote:
TicketOne's reply:
Gentile Cliente,
la informiamo che la pratica di rimborso risulta completata tramite voucher
Cordiali Saluti
So they do not want to give refunds.
Did you write an email saying that you didn't accept the vocher but that you want a refund?
Yes.
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gianna wrote:
pcull05 wrote:
Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
Do not fill in the form you find on their website but write an email to legale@pec.ticketone-pec.it and to diandgi@pec.dalessandroegalli.com in which you ask for the monetary refund and refuse to issue the voucher.
You can't send an e-mail to those e-mail addresses, because the e-mail comes back as rejected.
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What's the latest on this? I still haven't received a refund. Thanks everyone.
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JonathanM1989 wrote:
What's the latest on this? I still haven't received a refund. Thanks everyone.
No news. The law entered into force says to request a refund by August 18. So write again to Ticketone and D'A & G to ask for a monetary refund.
If you can't write to their pec, maybe you could write to these addresses
ecomm.customerservice@ticketone.it this one for Ticketone
and choose one of these for D'A&G
Write to both Ticketone and D'A&G
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Kimsey wrote:
gianna wrote:
pcull05 wrote:
Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
Do not fill in the form you find on their website but write an email to legale@pec.ticketone-pec.it and to diandgi@pec.dalessandroegalli.com in which you ask for the monetary refund and refuse to issue the voucher.
You can't send an e-mail to those e-mail addresses, because the e-mail comes back as rejected.
Maybe then at those addresses you can only write from a pec.
So try these
ecomm.customerservice@ticketone.it this one for Ticketone
and choose one of these for D'A&G
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Today I received a message from the group initiating the petition we signed to request a real refund. They also said claims must be requested by August 18, but didn't provide any information on how to do that! So, I just emailed ticket one and promoter using addresses provided by Gianna referencing my order number and total cost. I hope that's sufficient.
Although my cc did post a credit to my account, it was considered "temporary" and I'm afraid they may take it back. So I want to be sure all bases are covered by requesting the real refund from ticket and promoter agents as well.
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I have also emailed the email addresses provided by Gianna. Thank you.