Italian fans are very angry!
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kitty55d wrote:
bernie1cat wrote:
gianna wrote:
bernie1cat wrote:
D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
I apologize on behalf of hall onest italian people. In Italy we are not all like D'Alessandro& Galli.
It is I who apologize. My rant is directed solely at the promoter and the crooked politicians who allow this to happen. We know they do it because there is a lot of money in it for them. I love Italty, the food, culture, people and la dolce vita. Please take my suggestion and write to Paul's people at MPL Communications. I think our best bet for refunds is MPL putting immense pressure on these crooks.
I would love to write to "Paul's people" at MPL but not sure where to send. I looked at their website and I couldn't find an appropriate section that related to Paul's concerts. Can you help by telling me where to send a plea to intervene for our real refunds?
Here is the link to MPL Communications contact:
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gianna wrote:
, the promoters of the Freshenup tour, will give a voucher instead to refund the money spent to buy the tickets for Napoli and Lucca.Voucher is not the way we want to get a refund!!!
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They are talking about this on Facebook too and I posted the petition link. It's disgraceful what that ticket company/promoter is doing!
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bernie1cat wrote:
kitty55d wrote:
bernie1cat wrote:
gianna wrote:
bernie1cat wrote:
D'Alessandro&Galli and Ticketkone.it are criminals comitting theft and bank fraud. I don't care what country's laws you live under! I bought VIP for both shows so I am out almost 800 Euros! I can try recouping through my travel insurance but I suspect they will not cover canceled concerts! Do they realize that they are losing potential future customers? I will NEVER consider another show in Italy offered by this promotor or Ticketone nor, as much as I love Italy, do I have the inclination to ever visit a country again that allows such laws to ripoff consumers. Not even Paul could induce me to come back again.
I apologize on behalf of hall onest italian people. In Italy we are not all like D'Alessandro& Galli.
It is I who apologize. My rant is directed solely at the promoter and the crooked politicians who allow this to happen. We know they do it because there is a lot of money in it for them. I love Italty, the food, culture, people and la dolce vita. Please take my suggestion and write to Paul's people at MPL Communications. I think our best bet for refunds is MPL putting immense pressure on these crooks.
I would love to write to "Paul's people" at MPL but not sure where to send. I looked at their website and I couldn't find an appropriate section that related to Paul's concerts. Can you help by telling me where to send a plea to intervene for our real refunds?
Here is the link to MPL Communications contact:
Thanks, I'll do that now!
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Great work all; let's keep the pressure on!
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It's a complete shame. Unacceptable.
I bought tickets for both shows for me and my family... more than 2.000 Euro.
I am not willing to pay this much for any other artist. Plus I seriously doubt Paul will ever play again in Italy.
I want my money back now. Paul should do something to put pressure on the promoters. He can't let fans down.
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Mister Bellamy wrote:
It's a complete shame. Unacceptable.
I bought tickets for both shows for me and my family... more than 2.000 Euro.
I am not willing to pay this much for any other artist. Plus I seriously doubt Paul will ever play again in Italy.
I want my money back now. Paul should do something to put pressure on the promoters. He can't let fans down.
You're right. I'm hoping that Paul or someone of his staff reads this thread.
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If anyone has connections with a newspaper, they should try to get this story printed. Preferably in London so maybe Paul's people will see it!
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kitty55d wrote:
pcull05 wrote:
kitty55d wrote:
I used the "contact us" feature from their website, not exactly email but when I used this before they replied via email the next day. Now nothing.
Since I used Paypal, I also contacted them. I don't have a lot of hope but figure the more our position can be heard, the better.
any reply from PayPal, I also used PayPal so im hopeing they just refund us since its agaisnt eurpean law I think to keep our money ha
I received an automated response saying my message would be forwarded to Ticketone. I didn't send until pretty late last night so don't expect to get a real response from them until next week.
I got a reply from Paypal that my request was denied because I didn't file it within 180 days of original purchase. It was 181 days. If this Italian group wasn't so deceiving and had published the voucher garbage in a timely manner, I would have gotten a refund! I got a notification from Ticketmaster on May 8 regarding the Barcelona cancellation, and in fact another one today saying the credits have been processed! I've never been a fan of TM but they have climbed way above these Italian thieves.
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Ticketmaster in France and Spain seem to be issuing real refunds without problems.
The promoter and the ticket seller in Italy are taking advantage of the Decree that allows refunds through vouchers. Have any other countries allowed that possibility?
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If you want, you could fill in this module and send it to consultagiuridica@federconsumatori.it It's a consumer organization and they are doin their best to make changes to the government decree about vouchers.
____________, __/ ____/2020
Spett.le Federconsumatori Nazionale
Via Palestro n. 11
00185 – ROMA
consultagiuridica@federconsumatori.it
OGGETTO: annullamento concerto Paul McCartney
Il/la sottoscritto/a
Cognome_______________________ Nome: _______________________________
nato/a a __________________________________________ il _________________
Cod.Fisc. ____________________________________________________________
Residente in Via ___________________________________________ N°_____ Città ________________________ C.A.P ____________ Provincia ( _____ ) Telefono ___________________ E-mail:____________________________________
1
Evento
Data prevista
Luogo
Prezzo all’acquisto
2
3
4
5
6
Visto l’annullamento del concerto indicato in tabella, il sottoscritto fornisce la propria pre-adesione a Federconsumatori, dandogli mandato a intraprendere tutte le iniziative risarcitorie che intenderà promuovere.
Ove si dovesse procedere per le vie legali sarà richiesto esplicito mandato con comunicazione successivo.
in fede
______________________
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Or, maybe it's better, you could download it from their website ( they are doin their best to make the government change the decree and make D'Alessandro&Galli ashamed of their decision to issue vouchers)
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just a reminder regarding the petition.
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kitty55d wrote:
kitty55d wrote:
pcull05 wrote:
kitty55d wrote:
I used the "contact us" feature from their website, not exactly email but when I used this before they replied via email the next day. Now nothing.
Since I used Paypal, I also contacted them. I don't have a lot of hope but figure the more our position can be heard, the better.
any reply from PayPal, I also used PayPal so im hopeing they just refund us since its agaisnt eurpean law I think to keep our money ha
I received an automated response saying my message would be forwarded to Ticketone. I didn't send until pretty late last night so don't expect to get a real response from them until next week.
I got a reply from Paypal that my request was denied because I didn't file it within 180 days of original purchase. It was 181 days. If this Italian group wasn't so deceiving and had published the voucher garbage in a timely manner, I would have gotten a refund! I got a notification from Ticketmaster on May 8 regarding the Barcelona cancellation, and in fact another one today saying the credits have been processed! I've never been a fan of TM but they have climbed way above these Italian thieves.
Yes, PayPal is useless if you have any issues - they always side with the merchenat bacaus that's how they make money. Also, Trenitalia is now pulling the same BS as the concert promoter by only offering vouchers for canceled trains! What a scam! If nothing else this whole mess has opened eyes to which corporations I will never deal with again.
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Just received an e-mail from Ticketone.it with my voucher attached good through 30/11/2021! Useless piece of crap!
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5th-beatle wrote:
Ticketmaster in France and Spain seem to be issuing real refunds without problems.
The promoter and the ticket seller in Italy are taking advantage of the Decree that allows refunds through vouchers. Have any other countries allowed that possibility?
Yes, Germany also passed a similar law. It only passed in May but concerns all tickets bought before March 8. If you don't use the voucher until the end of next year you can ask for your money back. But if the organizer has gone bankrupt you're out of luck. There doesn't seem to be much outrage about it so far, though, as far as I know.
I bought two tickets for the concert in Hannover but don't live there so a voucher for a local organizer is of no use to me - even if there actually were any events. It's unclear at the moment whether it'll be a voucher or money back so there's hope, yet.
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bernie1cat wrote:
Just received an e-mail from Ticketone.it with my voucher attached good through 30/11/2021! Useless piece of crap!
Is it possible to get your money back if you don't use the voucher by that date? That's the case in Germany and probably how they got around EU law.
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Denny Wingman wrote:
bernie1cat wrote:
Just received an e-mail from Ticketone.it with my voucher attached good through 30/11/2021! Useless piece of crap!
Is it possible to get your money back if you don't use the voucher by that date? That's the case in Germany and probably how they got around EU law.
Not at the moment. It is just a non-refundable voucher for now. But my guess is that we will end up there when the EU bodies formally take action against the Italy Government.
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I've heard that Event Travel is refunding VIP tickets purchased through them (but may be keeping the service fee, I've heard both yes and no). Seems if they can refund the ticket price, Ticketone should be able to as well. I'm not believing all the blame on the promoter, I believe Ticketone is greedy as well.
On the other hand, Ticketmaster has refunded to my credit card the amount I paid for the Barcelona ticket, and I didn't have to do anything. Kudos to them.
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gianna wrote:
The Italian government has until May 28 to intervene and take appropriate measures on the issue of vouchers or refunds.
Tomorrow is the deadline. Does it look like they're going to do something about it?
Does the government have the option of remaining silent and doing nothing or are they forced to saying something?