Italian fans are very angry!
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kitty55d wrote:
gianna wrote:
kitty55d wrote:
kitty55d wrote:
gianna wrote:
I suggest to write to D'A & G to ask for the refund of the tickets, before asking for the voucher.
diandgi@pec.dalessandroegalli.com
It's better if you write by a certified e-mail.
I'm not sure how to send a certified email. Do you think I can just reply to the email from the lawyer?
I've just received an e-mail like yours from avv. Menicucci and i replied by certified e-mail.
Below my answer to the lawyer:
Dear lawyer, and for information TicketOne and D'Alessandro and Galli
following the anticipated cancellation of the Paul McCartney event in Lucca I asked you with me on 03/06/2020 to reimburse the price of the n. .... tickets that at the time you sold me, equal to a total of Euros ... ..
With your letter dated 04/06/2020 you informed me that, instead of repaying the amount due to me, you are offering me a voucher for the face amount of Euros ... to be used within 18 months to attend other musical events, which at present are not even identified with certainty.
Although you refer to the provisions of art. 183 paragraph 11 DL 19.05.2020 n. 34, still awaiting conversion, with this press release pursuant to and for the purposes of art. 1197 of the Italian Civil Code that I do not allow you to release yourself from the obligation by promising services other than those due.
I therefore insist on the full refund of the amount due and unjustly withheld despite the failure to organize the event and, in the absence of your fulfillment, I warn that - after 15 days from the date of this letter of formal notice - I will act to protect my rights in the forms of law, at each competent office, without further notice and with an increase in expenses and interest.
With best regards,
.....
I did asked them both for a refund previously, before I got the email from the lawyer. I replied similar to what you have written.
I sent a similar response. Let's wait to see their response.
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Are people going to request the vouchers? Im not sure what to do. If we request the voucher does that mean we agree to them... and if we dont does that mean we will just get nothing?
At the moemnt I think I will just hold out and not request the vouchers and hope McCartneys people release a statement saying they will refund fans
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What do you think about Paul's or MPL's silence about what is happening in Italy?
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pcull05 wrote:
Are people going to request the vouchers? Im not sure what to do. If we request the voucher does that mean we agree to them... and if we dont does that mean we will just get nothing?
At the moemnt I think I will just hold out and not request the vouchers and hope McCartneys people release a statement saying they will refund fans
I think it's better to wait until june 15, 16
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Hi! Can anyone, please, share, how exactly shall we send them the photos of our tickets to get this voucher? I'm thinking about getting it and then selling it a bit cheaper to someone who might actually use it. I guess this is the only way to get some money back.
I've tried to contact ticketone help via email, but they never came back to me.
Was going to Naples from St Petersburg, Russia to see PM for the first time ever - haha!
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gianna wrote:
What do you think about Paul's or MPL's silence about what is happening in Italy?
The contract is between the ticket purchaser and the person/company selling the ticket. It has nothing to do with Paul or his company so there's no need for him / them to get involved. Its a bit like buying a cinema ticket to see the new Beatles film only for the cinema to cancel the showing and offer a voucher for a future film instead. It's hardly the Beatles fault.
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revol_mia wrote:
Hi! Can anyone, please, share, how exactly shall we send them the photos of our tickets to get this voucher? I'm thinking about getting it and then selling it a bit cheaper to someone who might actually use it. I guess this is the only way to get some money back.
I've tried to contact ticketone help via email, but they never came back to me.
Was going to Naples from St Petersburg, Russia to see PM for the first time ever - haha!
https://rimborsiticketoneweb1.urlweb.pro/s/?id=JTk3byU5MWglOUIlQUE=&a=JTk4aSU5OWolOUI=
You have to fill it
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This is the complaint of the FB group “ No ai vouchers, rimborso dei biglietti dei concerti di Paul McCartney”
NO TO VOUCHERS!
We defend the indispensable right of families to reimburse the large sums spent to attend two irreplaceable historical events, which have been DEFINITIVELY CANCELED and not simply postponed.
In this macroscopic case, the provision of replacement vouchers as the only obligatory form of reimbursement allows the two partners of D&G, Mimmo D'Alessandro and Adolfo Galli, to forfeit the multi-million dollar collection of TWO EVENTS THAT HAVE NEVER ORGANIZED, limiting themselves, in good in essence, to some announcements in the press conference and to the printing of posters, and which - by their own declaration - they intend to use TO FINANCE OTHER FUTURE EVENTS OF THEIR AGENCY.
Which, actually consisting in the mere and simple point of reference of the REAL ORGANIZATIONAL MACHINE of some renowned artists, has a small number of employees.
And with little consideration of the sacrifices that Italian families are facing today, these "promoters" - such because they are so recognized and benefited by law - declared to the press that they "DON'T REMEMBER EXACTLY WHAT COSTS HAVE BEEN INCURRED" for the ONLY ANNOUNCED EVENTS by Paul Mc Cartney, adding "TO HAVE MAYBE PAID 500,000 EURO IN TAXES ”And to have now intention to" finance FUTURE EVENTS "of their D&G agency.
We cannot understand how there is no correlation between the disproportionate benefit - to define the situation with an elegant term - that rained in the coffers of the D&G agency and any reporting obligation towards thousands of people who, without this sudden disposition, they would have acquired the legitimate right to return.
The enrichment WITHOUT CAUSE by Mimmo D'Alessandro and Adolfo Galli clashes with the difficulties of Italian entrepreneurs at the moment.
It will not be money (formally) public, but it would be legitimate to expect an urgent response to our requests.
We send a refund request today to avoid any possible lapse, and if we receive the unsolicited vouchers, we reply to the organizers that we do not allow them to consider themselves released from the return obligation.
( Translated by Google)
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Kestrel wrote:
gianna wrote:
What do you think about Paul's or MPL's silence about what is happening in Italy?
The contract is between the ticket purchaser and the person/company selling the ticket. It has nothing to do with Paul or his company so there's no need for him / them to get involved. Its a bit like buying a cinema ticket to see the new Beatles film only for the cinema to cancel the showing and offer a voucher for a future film instead. It's hardly the Beatles fault.
I know perfectly well what is happening in Italy is absolutely not Paul's fault, but I wanted to know if, in your opinion, Paul should say what he thinks about it
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I've just reached the forum level ' It's a tug of war' and it fits well in this moment!
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gianna wrote:
I know perfectly well what is happening in Italy is absolutely not Paul's fault, but I wanted to know if, in your opinion, Paul should say what he thinks about it
No, he should keep well out of it,which appears to be what he is doing.
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Hasn't the Italian government said anything about it? If they want to, politicians can change the Decree that allows refunds by vouchers.
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5th-beatle wrote:
Hasn't the Italian government said anything about it? If they want to, politicians can change the Decree that allows refunds by vouchers.
Unfortunately, it's probably a situation where the politicians had their pockets lined by this unscrupulous promoter to even consider issuing this decree in the first place so there would be no incentive to change it. But I am still remaining hopeful. Hey, if I finally beat United Airlines for a refund after 3 months of headaches, who knows!
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Finally
Statement Regarding Paul McCartney’s Freshen Up Italian Tour Dates
On the 7th May it was announced that due to the global Covid-19 pandemic that Paul’s summer tour would have to be cancelled.
At the time of cancelling it was done so in the belief that all those who had purchased tickets to the shows across Europe would be offered a refund. Whilst this is the case in all the other countries Paul and his band were due to visit in May and June, the Italian government passed a decree so that all reimbursements to live shows would be offered in the form of vouchers as recommended by Assomucia, the Italian live music promoter’s association.
The money from ticket sales in Italy is being held by the promoters.
Quite understandably fans in Italy feel very strongly about this as they paid to see Paul McCartney in concert.
On hearing about this situation Paul said:
“It is outrageous that those who have paid for their tickets are not getting their money back. Without the fans there would be no live entertainment. We strongly disagree with what the Italian government are doing. In every other country we were going to visit this summer the fans have all been offered full refunds. The organiser of our shows and the Italian law makers must do the right thing here. We are all extremely disappointed the shows could not take place and this is a real insult to the fans.” -
It's good to hear that Paul is disappointed about the vouchers, but is MPL actually going to do something about it?
The arbitrary deadline imposed by TicketOne and the local promoter for fans to request a voucher refund is June 17, so MPL should act fast.
I believe the local promoter said in an interview that most customers who bought tickets support his decision of offering vouchers, and it's a vocal minority that's asking for cash refunds. If he's so confident about it, how about offering both refund options (cash and vouchers) and letting customers choose?
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gianna wrote:
Finally
Statement Regarding Paul McCartney’s Freshen Up Italian Tour Dates
On the 7th May it was announced that due to the global Covid-19 pandemic that Paul’s summer tour would have to be cancelled.
At the time of cancelling it was done so in the belief that all those who had purchased tickets to the shows across Europe would be offered a refund. Whilst this is the case in all the other countries Paul and his band were due to visit in May and June, the Italian government passed a decree so that all reimbursements to live shows would be offered in the form of vouchers as recommended by Assomucia, the Italian live music promoter’s association.
The money from ticket sales in Italy is being held by the promoters.
Quite understandably fans in Italy feel very strongly about this as they paid to see Paul McCartney in concert.
On hearing about this situation Paul said:
“It is outrageous that those who have paid for their tickets are not getting their money back. Without the fans there would be no live entertainment. We strongly disagree with what the Italian government are doing. In every other country we were going to visit this summer the fans have all been offered full refunds. The organiser of our shows and the Italian law makers must do the right thing here. We are all extremely disappointed the shows could not take place and this is a real insult to the fans.”I am really happy Paul has decided to speak up. I was actually waiting for this to happen. I am not sure if this will lead to any consequence in terms of decisions from the promoters, but of course they are now completely exposed. They have done somethine against Paul's will and most surely they will never have him back in their portfolio (too bad for us Italian fans, but we will travel to see him if he ever performs live again).
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Hopeful news!
Below the answer of the Minister of Cultural Heritage and Activities and Tourism, Dario Franceschini, to Paul’s complaint
"It is clear that the ratio of the rule is that the voucher is valid only for a concert by the same artist and that, if this is not held, the spectator will be entitled to a refund. Parliament, I believe, will be able to intervene in conversion to remove any interpretative doubt about the rule “
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