TicketOne is doing confusion! Let's wait the 18 and certainly there will be a new form, more correct, to request the refund
Posts made by gianna
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RE: Italian fans are very angry!
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RE: Italian fans are very angry!
They say we could ask for the refund from september 18
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RE: Italian fans are very angry!
Good news: these days someone has already received a refund. I don't know in what way..but the important thing is that something has started to move!
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RE: Italian fans are very angry!
bernie1cat wrote:
Kimsey wrote:
bernie1cat wrote:
Kimsey wrote:
Any positive news?
Check D'A e G's Facebook page. They state that the refund process will be finalized on or by 12 Sept.
Thank you! I'll check it.
My bad! The Facebook page actually says 10 Sept!
..we have to wait another 5 days ... and fingers crossed!
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RE: Italian fans are very angry!
Here's the real reason why D'A&G surrendered!
"Music, Franceschini: "12 million euros for canceled concerts" The contribution may be requested by the organizers of the live shows that have been skipped between February and September"
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RE: Italian fans are very angry!
bernie1cat wrote:
This is direct from D'A e G's Facebook page. Good news for those still waiting for their refunds!
1d ·
In relation to Paul McCartney's concerts, Lenny Kravitz and Hollywood Vampires that have suffered cancellation due to the epidemiological emergency, D ' Alessandro and Galli informs that he will proceed to a monetary refund for the said events.
We ask the kind audience for a little more patience to define timetable and reimbursement procedures that we promise to make known by September 10
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See original
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RE: Italian fans are very angry!
Before the law to protect our rights came into effect, I had written many PEC to Ticketone and they had always replied to me.
After the entry into force I wrote, always a PEC, to reiterate that I refused the voucher they had sent me without my request and to request the monetary refund due to me according to the law, and strangely up to today I have not yet received their answer.
Better this way! -
RE: Italian fans are very angry!
Kimsey wrote:
gianna wrote:
pcull05 wrote:
Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
Do not fill in the form you find on their website but write an email to legale@pec.ticketone-pec.it and to diandgi@pec.dalessandroegalli.com in which you ask for the monetary refund and refuse to issue the voucher.
You can't send an e-mail to those e-mail addresses, because the e-mail comes back as rejected.
Maybe then at those addresses you can only write from a pec.
So try these
ecomm.customerservice@ticketone.it this one for Ticketone
and choose one of these for D'A&G
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RE: Italian fans are very angry!
JonathanM1989 wrote:
What's the latest on this? I still haven't received a refund. Thanks everyone.
No news. The law entered into force says to request a refund by August 18. So write again to Ticketone and D'A & G to ask for a monetary refund.
If you can't write to their pec, maybe you could write to these addresses
ecomm.customerservice@ticketone.it this one for Ticketone
and choose one of these for D'A&G
Write to both Ticketone and D'A&G
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RE: Italian fans are very angry!
kitty55d wrote:
I received this in an email from ticketone. I'm pasting both original italian version and the google translated to english version. The later makes no sense to me because it seem to want ME to wire transfer additional funds to them!?!?
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Dear Customer
Thank you for purchasing, below the references of the order executed:
Order date: 24/11/2019
Order number:
Amount: US $ 347.23 EURFrom a technical verification, however, we inform you that the related payment has not been successful.
To be able to confirm it, you must make a bank transfer for the amount indicated above.If you have received the money back from your bank, that's fine. Don't answer their requests, not even by an email !!! They are scammers !!!
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RE: Italian fans are very angry!
pcull05 wrote:
Does anybody have a link to where we apply for the refund?... I cant find it on the site ... or has it been removed?
Do not fill in the form you find on their website but write an email to legale@pec.ticketone-pec.it and to diandgi@pec.dalessandroegalli.com in which you ask for the monetary refund and refuse to issue the voucher.
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RE: Italian fans are very angry!
Kimsey wrote:
TicketOne's reply:
Gentile Cliente,
la informiamo che la pratica di rimborso risulta completata tramite voucher
Cordiali Saluti
So they do not want to give refunds.
Did you write an email saying that you didn't accept the vocher but that you want a refund?
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RE: Italian fans are very angry!
The yesterday's Gazzetta Ufficiale was published on July 17 2020, n.77 of conversion of the DL 34/2020, and therefore it is in force today.
In particular, in paragraph 11 of art. 183 it is clearly specified that “in case of definitive cancellation of the concert, the organizer will immediately reimburse with refund of the amount paid "Translated by Google
"Paragraph 2 is replaced by the following "2. Subjects buyers submit, within thirty days of the date of entry into force of this decree, or from the different date of the communication of the impossibility of the performance, a specific request refund to the organizer of the event, also for the through the sales channels used by the latter, attaching the relevant purchase order. The organizer of the event provides the refund or issue of a voucher equal to the price of the purchase certificate, to be used within 18 months of issue. The issue of the vouchers provided for in this paragraph absolves i related repayment obligations and does not require any form of acceptance by the recipient. The concert organizer of light music provides, however, for the reimbursement of purchase, with restitution of the sum paid to the subjects buyers, upon expiration of the validity period of the voucher when the performance of the artist originally planned is canceled, without reference to another date included in the same period of validity of the voucher. In case of definitive cancellation of the concert, the organizer will refund immediately with refund of the amount paid »
Below the link of the Gazzetta Ufficiale, read on page 38
https://www.gazzettaufficiale.it/eli/gu/2020/07/18/180/so/25/sg/pdfEnjoy your sunday!
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RE: 13th June – Mura Storiche, Lucca, Italy - confirmed
Good news for those who had bought tickets for Lucca. The amendment at the Decreto Rilancio, which provides for the refund, has been approved by the Senato this morning,
Now the DL will return to the Camera for the settlement in law!
So, after the publication of the law in the Gazzetta Ufficiale, we will know which way to request a monetary refund. -
RE: 10th June – Piazza Plebiscito, Naples, Italy - confirmed
pcull05 wrote:
gianna wrote:
HURRAY!
Relaunch Decree With 159 votes in favor, 121 against and no abstention, the Senato, this morning, definitively approved bill no. 1874, of conversion into law. Now the DL will return to the Camera for the settlement in law!
This is great news
Thanks for the udate
Any idea when will we be refunded? I wonder..will we have to apply or will we just get it?
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After the settlement of the law, we have to wait for the publication in the Gazzetta Ufficiale and therefore we will know which way to request the monetary refund.
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RE: 2020 European Tour - Cancelled
HURRAY!
Good news for those who had bought tickets in Italy. The amendment at the Decreto Rilancio, which provides for the refund, has been approved by the Senato this morning,
Now the DL will return to the Camera for the settlement in law!
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RE: 10th June – Piazza Plebiscito, Naples, Italy - confirmed
HURRAY!
Relaunch Decree With 159 votes in favor, 121 against and no abstention, the Senato, this morning, definitively approved bill no. 1874, of conversion into law. Now the DL will return to the Camera for the settlement in law!
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RE: Italian fans are very angry!
HURRAY!
Relaunch Decree With 159 votes in favor, 121 against and no abstention, the Senato, this morning, definitively approved bill no. 1874, of conversion into law. Now the DL will return to the Camera for the settlement in law!