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    Missing discs from 1971-73 box set

    NOT SUCH A BAD BOY
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    • L
      learics_66096 last edited by

      Hi everyone, I'm a huge fan of Paul (as are we all!), and have gotten all of his deluxe re-released albums.  Whereas I normally order through Amazon, it seemed the only way to purchase the limited edition 1971-73 box set was through this website, so I went that route.

      About $430 and two months later, the gorgeous package arrived yesterday.  But you can imagine my chagrin to open the Red Rose Speedway Bruce McMouse folder and find two empty slots where the DVD and BluRay should have been.  I searched through every other item in the box, in hopes that maybe the discs just slipped out, but I found nothing.

      I emailed universalmusic@incontactemail.com and customersupport@shop.universalmusic.com, but the two-day response time is a bit frusterating.  I'd prefer to be able to call someone today, and sort this out.

      Has anyone else experienced any missing items in their box sets?  Or can you offer any advice in contacting the merchandise company?  I did call Live Nation Merchandise, seeing their name on this website, but was told the box sets didn't originate with them.

      Thanks for any help you folks can offer.

      Alex

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      • Nancy R
        Nancy R last edited by

        So sorry to hear this! I ordered from a Canadian company, Music Vaultz, and had no problems (so far) A friend of mine ordered the John Lennon deluxe set (not sure from where) and the clear vinyl was missing! They finally sent it to her.

        Hope you can get this resolved soon.

        Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

        GA Dome, Atlanta, GA May 1, 1993

        Philips Arena, Atlanta, GA May 12, 2002

        FedEx Forum, Memphis, TN May 26, 2013

        Philips Arena, Atlanta, GA Oct. 15, 2014

        Infinite Energy Center, Duluth, GA July 13, 2017

        Bon Secours Arena, Greenville, SC May 30, 2019

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        • Kestrel
          Kestrel last edited by

          Perhaps Bruce McMouse got a bit peckish and has eaten the discs?

          Hope you get replacements soon although it would be a pain to have to send the whole package back.

          Wembley Empire Pool, London  (Wings) 21st October 1976.

          'Take It Away' video shoot Elstree studios, London 23rd June 1982.

          'Give My Regards To Broad Street' film premier, London 29th November 1984.

          Docklands Arena rehearsal concert, London 5th February 1993.

          Run Devil Run launch party, Equinox Club, London 30th September 1999.

          O2 Arena, London 22nd December 2009.

          O2 Arena, London 5th December 2011.

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          • Nancy R
            Nancy R last edited by

            Kestrel wrote:

            Perhaps Bruce McMouse got a bit peckish and has eaten the discs?

            Hope you get replacements soon although it would be a pain to have to send the whole package back.

            Not to mention a huge expense! I noticed it cost Music Vaultz $35 CDN ($25.92 U.S.) to send the set to me!

            Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

            GA Dome, Atlanta, GA May 1, 1993

            Philips Arena, Atlanta, GA May 12, 2002

            FedEx Forum, Memphis, TN May 26, 2013

            Philips Arena, Atlanta, GA Oct. 15, 2014

            Infinite Energy Center, Duluth, GA July 13, 2017

            Bon Secours Arena, Greenville, SC May 30, 2019

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            • oobu24
              oobu24 last edited by

              Nancy R wrote:

              Kestrel wrote:

              Perhaps Bruce McMouse got a bit peckish and has eaten the discs?

              Hope you get replacements soon although it would be a pain to have to send the whole package back.

              Not to mention a huge expense! I noticed it cost Music Vaultz $35 CDN ($25.92 U.S.) to send the set to me!

              That's nothing! The shipping from England to the states costs $140.00 USD.

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              • Nancy R
                Nancy R last edited by

                oobu24 wrote:

                Nancy R wrote:

                Kestrel wrote:

                Perhaps Bruce McMouse got a bit peckish and has eaten the discs?

                Hope you get replacements soon although it would be a pain to have to send the whole package back.

                Not to mention a huge expense! I noticed it cost Music Vaultz $35 CDN ($25.92 U.S.) to send the set to me!

                That's nothing! The shipping from England to the states costs $140.00 USD.

                😮 Yikes!

                Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                GA Dome, Atlanta, GA May 1, 1993

                Philips Arena, Atlanta, GA May 12, 2002

                FedEx Forum, Memphis, TN May 26, 2013

                Philips Arena, Atlanta, GA Oct. 15, 2014

                Infinite Energy Center, Duluth, GA July 13, 2017

                Bon Secours Arena, Greenville, SC May 30, 2019

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                • L
                  learics_66096 last edited by

                  Universal Music Group customer service was responsive at first ... asking me to send a photo of the folder that's missing the discs, and telling me about a week later that "I have escalated your request for the missing Bruce McMouse Blu-ray to see if we have the item available separately and will follow up once I get a response."

                  That was Dec. 28. Despite me sending a few follow-up emails, I haven't received any response from UMG Customer Care, aside from the automated "thanks for writing, we'll try to respond within 48 hours" message.

                  Anyone else been having this issue? Is it normal to wait at least 19 days for a response?

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