Goodness me, some people really can complain about anything - cheer up! Full refund is highly unlikely, especially for those who received their physical package. The only people who could possibly considered themselves ripped off are those who purchased premium membership recently - but that's what the Live Kisses download and the extra goodies (which we don't know will be included yet) is intended as: a) A Thank You for helping in the development of the site b) Compensation for the rest of your membership (so those of us who had almost a full year are getting a good deal physically of this) c) Ensure that the money spend on membership is value for money That's the point of compensation - you didn't get exactly what you paid for, so you'll be rewarded with this instead. And the people who complain that they don't even want Live Kisses really should be a bit more grateful and stop being so grumpy! I for one think that with the original goodies, the nearly 1 year of premium membership and the new goodies is easily value for money. Yes it was a shame to see all the premium pictures appearing on Tumblr etc seconds after they were posted but oh well. The Pre-sale stuff I didn't much care for. The 'Beta' argument. We were told, a while after the new site's launch, that once the site left Beta our period of membership would be reset for a whole year due to the teething problems of the site etc. This doesn't, in my eyes, mean that just because the site didn't leave Beta and the membership period didn't get reset that somehow means that 'service wasn't provided'. You still got access to premium content for up to a whole year, try and be thankful for what you've had. Things are trialed, mistakes are made, nothing is perfect, so accept that the premium aspect is over and help the new new site develop. For example, I enjoyed all the little archive tidbits for each album etc. Rude Studio was cool but I didn't use it often, neither the Jukebox because the audio quality wasn't great (in mono, low resolution!) for me being a member of a community of like-minded fans and seeing cool photos and videos was enough. BUT I still want me one of those Wing's t-shirts that were advertised briefly but still aren't available!