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    Regular PreSale Question

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    • M
      MsProudSooner last edited by

      Is the 10:00 presale for AMEX only or something else. My niece tried calling the number and her AMEX card number wouldn't get her through to a real person to talk about accessible seats.

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      • thenightfish
        thenightfish last edited by

        Is it Oklahoma that your niece is trying for? I think the only presales today are Amex and Paul's. Did she try this link? http://www.ticketmaster.com/event/0C005298A95070EC?adads_id=1

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        • M
          MsProudSooner last edited by

          She tried online and over the phone. They had her enter her AMEX number and it wasn't accepted. She works for CitiBank and has a CitiBank AMEX card.

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          • A
            AcresOfFun last edited by

            MsProudSooner:

            She tried online and over the phone. They had her enter her AMEX number and it wasn't accepted. She works for CitiBank and has a CitiBank AMEX card.

            Has she tried entering the 10-digit (800) customer service number on the back of the card as the unlock code? That's usually what they ask for, not the card number itself.

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            • Nancy R
              Nancy R last edited by

              AcresOfFun:

              MsProudSooner:

              She tried online and over the phone. They had her enter her AMEX number and it wasn't accepted. She works for CitiBank and has a CitiBank AMEX card.

              Has she tried entering the 10-digit (800) customer service number on the back of the card as the unlock code? That's usually what they ask for, not the card number itself.

              That is correct. Good luck!

              Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

              GA Dome, Atlanta, GA May 1, 1993

              Philips Arena, Atlanta, GA May 12, 2002

              FedEx Forum, Memphis, TN May 26, 2013

              Philips Arena, Atlanta, GA Oct. 15, 2014

              Infinite Energy Center, Duluth, GA July 13, 2017

              Bon Secours Arena, Greenville, SC May 30, 2019

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              • M
                MsProudSooner last edited by

                She did use that number and it didn't work. She was able to find a list of the AMEX cards accepted and hers wasn't on the list. I didn't realize that the AMEX presale didn't mean all AMEX cardholders.

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                • M
                  MsProudSooner last edited by

                  My niece contacted Ticketmaster through their app on her phone. They called her back just now and said that currently all handicapped accessible tickets are on hold. They advised that she try again a few hours before the public sale on Monday.

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                  • Nancy R
                    Nancy R last edited by

                    MsProudSooner:

                    She did use that number and it didn't work. She was able to find a list of the AMEX cards accepted and hers wasn't on the list. I didn't realize that the AMEX presale didn't mean all AMEX cardholders.

                    Well, that's discrimination! Was it only for Gold cards and above or something? Did she ever get tickets?

                    Omni, Atlanta, GA May 18, 1976, Feb. 17, 1990

                    GA Dome, Atlanta, GA May 1, 1993

                    Philips Arena, Atlanta, GA May 12, 2002

                    FedEx Forum, Memphis, TN May 26, 2013

                    Philips Arena, Atlanta, GA Oct. 15, 2014

                    Infinite Energy Center, Duluth, GA July 13, 2017

                    Bon Secours Arena, Greenville, SC May 30, 2019

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                    • Seuss
                      Seuss last edited by

                      Nancy R:

                      MsProudSooner:

                      She did use that number and it didn't work. She was able to find a list of the AMEX cards accepted and hers wasn't on the list. I didn't realize that the AMEX presale didn't mean all AMEX cardholders.

                      Well, that's discrimination! Was it only for Gold cards and above or something? Did she ever get tickets?

                      I have an AMEX thru Macy's that I can use anywhere AMEX is accepted but it's not accepted for AMEX presales on TM . . .I do believe it's a certain level of AMEX

                      World Tour, 7/18/90, Ames, IA
                      Driving USA, 4/29/02, Cleveland, OH
                      Back in the US, 9/23/02, St. Paul, MN
                      US Tour, 10/27/05, Des Moines, IA
                      Up & Coming Tour, 7/24/10, Kansas City, MO
                      Out There, 7/14/14, Lincoln, NE
                      One on One, 7/21/17, Des Moines, IA

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                      • thenightfish
                        thenightfish last edited by

                        Seuss:

                        Nancy R:

                        MsProudSooner:

                        She did use that number and it didn't work. She was able to find a list of the AMEX cards accepted and hers wasn't on the list. I didn't realize that the AMEX presale didn't mean all AMEX cardholders.

                        Well, that's discrimination! Was it only for Gold cards and above or something? Did she ever get tickets?

                        I have an AMEX thru Macy's that I can use anywhere AMEX is accepted but it's not accepted for AMEX presales on TM . . .I do believe it's a certain level of AMEX

                        I think the branded Amex' (like Macy's, etc.) are the ones that can't be used. You can use a "standard" green Amex for the presales. The "preferred seating" is for Gold or Platinum or other higher-level Amex cards, and it does offer you better seats than the "standard" link.

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                        • M
                          MsProudSooner last edited by

                          Nancy R:

                          MsProudSooner:

                          She did use that number and it didn't work. She was able to find a list of the AMEX cards accepted and hers wasn't on the list. I didn't realize that the AMEX presale didn't mean all AMEX cardholders.

                          Well, that's discrimination! Was it only for Gold cards and above or something? Did she ever get tickets?

                          She didn't get a ticket yet. She was trying to get a wheelchair seat for her Mom. She found out from Ticketmaster later that all of those seats are 'on hold'. They advised her to try again a few hours before the public sale.

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                          • thenightfish
                            thenightfish last edited by

                            MsProudSooner:

                            Nancy R:

                            MsProudSooner:

                            She did use that number and it didn't work. She was able to find a list of the AMEX cards accepted and hers wasn't on the list. I didn't realize that the AMEX presale didn't mean all AMEX cardholders.

                            Well, that's discrimination! Was it only for Gold cards and above or something? Did she ever get tickets?

                            She didn't get a ticket yet. She was trying to get a wheelchair seat for her Mom. She found out from Ticketmaster later that all of those seats are 'on hold'. They advised her to try again a few hours before the public sale.

                            If she can't get one from Ticketmaster, she should try calling the venue directly. They probably have some sort of Guest Services department and hopefully they can accommodate her. A friend of mine was able to get her tickets this way when she needed a wheelchair seat recently.

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                            • A
                              admin last edited by

                              I have a Hilton Amex card and it works in the Amex pre-sales. I helped a friend get handicapped seats using my Amex card by calling the venue directly during the Amex pre-sale. That is what I would do based on past experience.

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